Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leonard Soriano Sanchez

Santo Domingo

Summary

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations. 1 year of experience in the hospitality industry in the United States and 7 years in ESL education in the Dominican Republic.

Overview

8
8
years of professional experience

Work History

Food & Beverage Supervisor

Margaritaville Resort Lake Conroe
03.2023 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

EFL Teacher

MESCYT
01.2016 - 03.2023
  • Educated students in basics of English grammar and conversational speaking.
  • Created new lesson plans based on course objectives.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Administered and graded tests and assignments to evaluate student progress.
  • Created monthly academic status reports based on in-depth student evaluations.
  • Encouraged students to deepen knowledge with additional learning opportunities.

Education

BBA - Hotel Management

Universidad Tecnologica De Santiago (UTESA)
Santo Domingo, D.R.
01.2025

High School Diploma -

Politecnico Marcos Evangelista Adon
Santo Domingo, D.R.
11.2011

Skills

  • Staff training
  • Quality control
  • Customer service
  • Ordering supplies
  • Cash handling
  • Inventory management
  • Team leadership
  • Conflict Resolution
  • Feedback Provision
  • Time Management
  • Business Administration
  • Microsoft Office

Languages

English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Food & Beverage Supervisor

Margaritaville Resort Lake Conroe
03.2023 - Current

EFL Teacher

MESCYT
01.2016 - 03.2023

BBA - Hotel Management

Universidad Tecnologica De Santiago (UTESA)

High School Diploma -

Politecnico Marcos Evangelista Adon

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Leonard Soriano Sanchez