Leonard Soriano Sanchez
Santo Domingo
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations. 1 year of experience in the hospitality industry in the United States and 7 years in ESL education in the Dominican Republic.
Overview
8
8
years of professional experience
Work History
Food & Beverage Supervisor
Margaritaville Resort Lake Conroe
03.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
EFL Teacher
MESCYT
01.2016 - 03.2023
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Administered and graded tests and assignments to evaluate student progress.
- Created monthly academic status reports based on in-depth student evaluations.
- Encouraged students to deepen knowledge with additional learning opportunities.
Education
BBA - Hotel Management
Universidad Tecnologica De Santiago (UTESA)
Santo Domingo, D.R.01.2025
High School Diploma -
Politecnico Marcos Evangelista Adon
Santo Domingo, D.R.11.2011
Skills
- Staff training
- Quality control
- Customer service
- Ordering supplies
- Cash handling
- Inventory management
- Team leadership
- Conflict Resolution
- Feedback Provision
- Time Management
- Business Administration
- Microsoft Office
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Food & Beverage Supervisor
Margaritaville Resort Lake Conroe
03.2023 - Current
EFL Teacher
MESCYT
01.2016 - 03.2023
BBA - Hotel Management
Universidad Tecnologica De Santiago (UTESA)
High School Diploma -
Politecnico Marcos Evangelista Adon
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