Leonden Aris
576 West Evanston Circle
Summary
Dynamic customer service professional with experience at Teleperformance, excelling in active listening and critical thinking. Proven track record of enhancing customer satisfaction and loyalty through effective issue resolution and empathetic communication. Skilled in data entry and CRM software, consistently achieving team goals and improving operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
09.2024 - Current
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and retention.
- Utilized CRM software to document interactions and manage customer accounts effectively.
- Collaborated with team members to streamline processes and improve response times.
- Provided product information and troubleshooting support for technical issues.
- Handled escalated customer complaints, ensuring prompt and satisfactory resolutions.
- Conducted follow-up communications to confirm issue resolution and gather feedback.
- Assisted in training new representatives on company policies and procedures.
- Maintained up-to-date knowledge of products, services, and promotions to better serve customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Point of Sale Associate
Finish Line
06.2024 - 11.2024
- Processed customer transactions efficiently using point-of-sale software.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive sales and improve visibility.
- Collaborated with team members to achieve daily sales targets and promote teamwork.
Security Officer
Kss Security
06.2024 - 10.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Maintained detailed logs of daily activities and incident reports for management review.
Prep Cook
R and R Worlds Famous Bbq
11.2022 - 06.2024
- Prepared ingredients by chopping, slicing, and measuring for efficient meal assembly.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health regulations.
- Assisted in inventory management by tracking supplies to prevent shortages during peak hours.
- Collaborated with kitchen staff to streamline workflow and enhance overall food production efficiency.
Education
High School Diploma -
Whiddon Rodgers Education Center
Fort Lauderdale, FL06.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Security d license
Serv safe license
Timeline
Customer Service Representative
Teleperformance
09.2024 - Current
Point of Sale Associate
Finish Line
06.2024 - 11.2024
Security Officer
Kss Security
06.2024 - 10.2024
Prep Cook
R and R Worlds Famous Bbq
11.2022 - 06.2024
High School Diploma -
Whiddon Rodgers Education Center