Leonel Fernandez
Tampa,FL
Summary
Dynamic Product Specialist with a proven track record at Elder Ford Of Tampa Bay, excelling in customer engagement and product training. Enhanced client retention and team skillset, demonstrating expertise in product launches and pricing strategy. Known for exceptional support and a positive first impression, ensuring high-level client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Product Specialist
Elder Ford Of Tampa Bay
Tampa
08.2022 - 04.2024
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Car Dealership Receptionists
CDJR Of Tampa Bay
Tampa
06.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Leto High School
Tampa, FL2021
Skills
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Fluent in both English and Spanish
Timeline
Product Specialist
Elder Ford Of Tampa Bay
08.2022 - 04.2024
Car Dealership Receptionists
CDJR Of Tampa Bay
06.2021 - 05.2022
High School Diploma -
Leto High School