LEONEL GAMEZ
Waynesville,NC
Summary
Dynamic and results-driven professional with a proven track record at Sonoco Plastics, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail, while maintaining a welcoming environment. Skilled in team collaboration and proficient in POS systems, ensuring seamless operations and increased sales.
Overview
2026
2026
years of professional experience
Work History
Associate
Sonoco Plastics
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Lowe's Pro
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Rock Mason
The Rock Man LL
08.2004 - 09.2021
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Morelia Barber College
Morelia, Michoacan Architecture
University of Durango
Morelia Michoacán GED -
HCC
Clyde, NCSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Workplace safety
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Production support
- Product inspection
- Loss prevention
- Forklift operation
- Problem-solving abilities
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Friendly and helpful
- Team cooperation
- Honest and dependable
- Creative thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Lowe's Pro
04.2024 - Current
Rock Mason
The Rock Man LL
08.2004 - 09.2021
Associate
Sonoco Plastics
Morelia Barber College
Architecture
University of Durango
GED -
HCC
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