Leonel Hernandez
Summary
Detail-oriented NOC Engineer with extensive experience in IT systems, networks and security. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge, documenting services provided and issues addressed.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Network Operations Center Engineer
O'Neil Digital Solutions
11.2022 - Current
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Exceeded SLA standards for response times and problem resolution.
- Designed and implemented system security and data assurance.
IT Apprentice
O'Neil Digital Solutions
07.2022 - 11.2022
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned wide range of simple and complex techniques from on-the-job training.
- Supported users both local and by phone with problem resolution and education
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes
- Supported over 400 employees
Education
Bachelor of Science - Computer And Information Systems
California State University - Dominguez Hills
Carson, CA05.2025
Skills
- Helpdesk Administration
- Network Support
- System and Network Security
- Virtual and Cloud Technologies
- Disaster Recovery
- Communication and Team Collaboration
Certification
Cisco Certified Network Associate (CCNA)
CompTIA Network+
CompTIA A+
Accomplishments
Implemented Zoom webhooks for real-time notifications, enhancing the team's responsiveness to critical issues.
Developed a Python script to monitor and manage critical production machines, ensuring seamless operation and minimizing downtime.
Established a comprehensive knowledge base detailing the purpose and step-by-step procedures to follow when alerted.
Timeline
Network Operations Center Engineer
O'Neil Digital Solutions
11.2022 - Current
IT Apprentice
O'Neil Digital Solutions
07.2022 - 11.2022
Bachelor of Science - Computer And Information Systems
California State University - Dominguez Hills
Cisco Certified Network Associate (CCNA)
CompTIA Network+
CompTIA A+
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