Leonel Ocampo
Willing To Learn Anything
Palmdale,CA
Summary
Hardworking individual with talents in barbering, customer service, and construction. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Respectful, punctual employee, multitasks, and manages time well to consistently meet performance targets. . Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Highly efficient and well established in fast-paced and challenging environments.
Overview
3
3
years of professional experience
Work History
Barber/Stylist
The Cut Barbershop
Palmdale, CA
04.2022 - 01.2023
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Worked on numerous customers daily while maintaining distinguished cleanliness and organization of work areas.
- Updated customer service standards to increase number of return customers and overall company profits.
- Monitored current trends to understand fashions and better serve customer needs.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded client payments and payment information daily with 100% accuracy rate.
Popeyes Crew Member
Popeye's Restaurants
Palmdale, CA
10.2021 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Construction Worker
Demolition Construction
Los Angeles, CA
07.2020 - 05.2021
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with successful, time-sensitive renovations of various structures.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Collected measurements and marked locations as part of project preparations.
- Prepared job sites for work plans by measuring and marking different distances.
- Gathered and disposed of worksite debris to remove safety hazards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Education
High School Diploma -
William, Pete) Knight High School
Palmdale, CA06.2023
Skills
- Willingness to Learn
- Active Learning
- Performance Improvement
- Workflow Efficiency
- Complex Problem-Solving
- Multitasking and Organization
- Positive Rapport-Building
- Interactive Communication Skills
- Team Contribution
- Safe Equipment Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barber/Stylist
The Cut Barbershop
04.2022 - 01.2023
Popeyes Crew Member
Popeye's Restaurants
10.2021 - 01.2022
Construction Worker
Demolition Construction
07.2020 - 05.2021
High School Diploma -
William, Pete) Knight High School