Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

LEONEL VALDES

Hollywood,FL

Summary

Dynamic Sales Associate with a proven track record at Lehman Toyota, excelling in customer service and relationship building. Expert in product sales and negotiation tactics, consistently achieving sales targets through personalized customer experiences. Recognized for enhancing customer satisfaction and loyalty, driving revenue growth, and fostering a collaborative team environment.

Overview

13
13
years of professional experience

Work History

Sales Associate

Sales Associated
01.2007 - 05.2019
  • TOYOTA PRO-SALES CERTICATIONS (2009-2019)
  • Understands automobiles by studying characteristics, capabilities, and features.
  • Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins.
  • Turns customers into buyers by matching them with their ideal car.
  • Qualifies buyers by understanding their requirements and interests and matching these interests to various car models.
  • Demonstrates vehicle features and takes customers on test drives.
  • Demonstrates automobiles by explaining warranties and services.
  • Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
  • Provides sales management information by completing reports.
  • Assists with the setup of the showroom and displays.
  • Updates job knowledge by participating in educational opportunities and reading professional publications.
  • Enhances dealership reputation by accepting ownership for accomplishing new and different requests.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.

Sales Associate

Lehman Toyota
06.2006 - 12.2006
  • Understands automobiles by studying characteristics, capabilities, and features.
  • Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins.
  • Turns customers into buyers by matching them with their ideal car.
  • Qualifies buyers by understanding their requirements and interests and matching these interests to various car models.
  • Demonstrates vehicle features and takes customers on test drives.
  • Demonstrates automobiles by explaining warranties and services.
  • Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
  • Provides sales management information by completing reports.
  • Assists with the setup of the showroom and displays.
  • Updates job knowledge by participating in educational opportunities and reading professional publications.
  • Enhances dealership reputation by accepting ownership for accomplishing new and different requests.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

College Degree - Sports

Instituto Superior De Cultura Fisica
La Havana, Cuba
07-1994

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Goal oriented
  • Relationship building
  • Flexible schedule
  • Product sales
  • Negotiation tactics
  • Product demonstrations

Languages

English
Professional Working

Timeline

Sales Associate

Sales Associated
01.2007 - 05.2019

Sales Associate

Lehman Toyota
06.2006 - 12.2006

College Degree - Sports

Instituto Superior De Cultura Fisica

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