LEONELA JANSSEN
Bay Harbor Islands,FL
Summary
9+ years experience working in the customer service field. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Friendly, hard-working team player. Excellent people skills and dedicated work ethic. Very adaptable and enthusiastic.
Overview
3
3
years of professional experience
Work History
Preschool Assistant Teacher
Trinity Child Development Center
Orlando, FL
07.2019 - 07.2020
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Created weekly newsletter to keep families informed about school activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
PBX Telephone Operator
Acqualina Resort And Residences On The Beach
Sunny Isles Beach, FL
05.2017 - 12.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Searched relevant directories to find contacts, business addresses, and hotel information for customers and employees.
Front Desk Agent/ PBX Operator
Newport Beachside Hotel and Resort
Sunny Isles Beach, FL
11.2013 - 11.2014
- Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette
- Contacted housekeeping or maintenance staff when guests reported problems
- Recorded guest comments or complaints, referring customers to managers as necessary
- Greeted and registered guests and issued room keys and escort instructions to bellhops
- Kept records of room availability and guests' accounts, manually or using computers
- Processed guest payments for room charges, food and beverage charges and phone charges during the checkout process
- Resolved guest complaints promptly and professionally.
Education
Rooms Divisions Specialist
Academy of Hospitality and Tourism
Miami-Dade College
2011
High School Diploma - Tourism
Miami Beach Senior High
2007
Skills
- Greeting customers
- Professional communication
- Able to speak Spanish, English and Portuguese fluently Intermediate knowledge of French and American Sign Language
- Front desk training
- Telephone reception
Timeline
Preschool Assistant Teacher
Trinity Child Development Center
07.2019 - 07.2020
PBX Telephone Operator
Acqualina Resort And Residences On The Beach
05.2017 - 12.2017
Front Desk Agent/ PBX Operator
Newport Beachside Hotel and Resort
11.2013 - 11.2014
Rooms Divisions Specialist
Academy of Hospitality and Tourism
Miami-Dade College
High School Diploma - Tourism
Miami Beach Senior High