Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leonela Martinez

Germantown,MD

Overview

3
3
years of professional experience

Work History

Assistant Manager

Orangetheory Fitness
08.2023 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Train new staff members and guide them through their assigned position.
  • Oversee daily reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improve customer satisfaction by addressing and resolving complaints promptly.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Troubleshoot tech and equipment issues.
  • Maintain accurate records using OTF systems.
  • Conduct telephone calls responding to inquiries and perform proactive follow-up calls for enhanced member engagement.

Crew Member

Chevy Chase Country Club
05.2022 - 09.2022
  • Worked in groups completing tasks and preparing for events.
  • Responded quickly to meet member needs and resolve problems.
  • Managed multiple tasks while remaining adaptable and flexible.
  • Managed time efficiently in order to complete all tasks within deadlines.

CREW MEMBER

Chipotle
01.2022 - 05.2022
  • Followed all safety and security procedures to reduce risks.
  • Packaged and labeled to-go and delivery orders for pickup.
  • Measured and weighed ingredients according to portion control standards.
  • Trained new employees regarding company policies and food preparation procedures.

Education

Bachelor of Science - Information Science

University of Maryland, College Park
College Park, MD
05-2026

Associate of Arts - Computer Information Systems

Montgomery College
Rockville, MD
05-2024

High School Diploma -

Damascus High School
Damascus, MD
05-2022

Skills

  • Bilingual
  • Team Building
  • Creative
  • Excellent Communication
  • Problem-Solving
  • Positive Attitude
  • Customer service and satisfaction
  • Product Development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Orangetheory Fitness
08.2023 - Current

Crew Member

Chevy Chase Country Club
05.2022 - 09.2022

CREW MEMBER

Chipotle
01.2022 - 05.2022

Bachelor of Science - Information Science

University of Maryland, College Park

Associate of Arts - Computer Information Systems

Montgomery College

High School Diploma -

Damascus High School

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Leonela Martinez