Leonela Martinez
Germantown,MD
Overview
3
3
years of professional experience
Work History
Assistant Manager
Orangetheory Fitness
08.2023 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Train new staff members and guide them through their assigned position.
- Oversee daily reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Troubleshoot tech and equipment issues.
- Maintain accurate records using OTF systems.
- Conduct telephone calls responding to inquiries and perform proactive follow-up calls for enhanced member engagement.
Crew Member
Chevy Chase Country Club
Chevy Chase, USA
05.2022 - 09.2022
- Worked in groups completing tasks and preparing for events.
- Responded quickly to meet member needs and resolve problems.
- Managed multiple tasks while remaining adaptable and flexible.
- Managed time efficiently in order to complete all tasks within deadlines.
CREW MEMBER
Chipotle
Urbana, USA
01.2022 - 05.2022
- Followed all safety and security procedures to reduce risks.
- Packaged and labeled to-go and delivery orders for pickup.
- Measured and weighed ingredients according to portion control standards.
- Trained new employees regarding company policies and food preparation procedures.
Education
Bachelor of Science - Information Science
University of Maryland, College Park
College Park, MD05-2026
Associate of Arts - Computer Information Systems
Montgomery College
Rockville, MD05-2024
High School Diploma -
Damascus High School
Damascus, MD05-2022
Skills
- Bilingual
- Team Building
- Creative
- Excellent Communication
- Problem-Solving
- Positive Attitude
- Customer service and satisfaction
- Product Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Orangetheory Fitness
08.2023 - Current
Crew Member
Chevy Chase Country Club
05.2022 - 09.2022
CREW MEMBER
Chipotle
01.2022 - 05.2022
Bachelor of Science - Information Science
University of Maryland, College Park
Associate of Arts - Computer Information Systems
Montgomery College
High School Diploma -
Damascus High School