Leonett St.Andrew
Service Coordinator III
Carrollton,Tx
Summary
Organized and skilled collaborator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. High achiever coupled with ability to learn rapid and adaptive nature. Strong candidate to transition seamlessly into the insurance-adjusting domain.
Overview
9
9
years of professional experience
Work History
Service Coordinator III
Centene
09.2015 - 04.2024
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed efficient teams of up to 16 employees
- Established and maintained service schedules for several projects to help plan organize workload
Education
Associate of Science -
Brookhaven College
Dallas, TX05.2025
Skills
- Customer Expectations Management
- Remote Communication and collaboration tools
- Digital literacy and proficiency with remote software
- Remote customer services and support
- Complex problem -solving
- MS Office Expertise
- Virtual meeting facilitation
- Cybersecurity awareness and best practices
- Online research and information gathering
- Technical Troubleshooting
- Administrative support
- Document management
- Project support
- Project Management
- Planning and Coordination
- Teamwork and Collaboration
- Interpersonal Communication
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Service Coordinator III
Centene
09.2015 - 04.2024
Associate of Science -
Brookhaven College