Leonia Eggleston
Detroit,MI
Summary
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Dollar General
10.2022 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Receiver
Amazon
09.2019 - 01.2023
- Received products from conveyor belt for loading into designated cages.
- Loaded products onto designated cages.
- Stowed (stored) product into proper storage locations.
Front Desk Clerk
Quality Inn
01.2015 - 08.2019
- Managed guest arrivals and departures with efficiency.
- Facilitated breakfast for guests
- Maintained the laundry and guest services.
- Cleaned guests rooms and suites with accuracy.
Teller
Huntington National Bank
07.1999 - 06.2003
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Education
Bachelor's Degree - English Literature, Psychology
Grand Valley State University
Associates Degree - English Language Arts, Psychology
Wayne County Community College District
Detroit, Michigan01.2005
High School Diploma - College Preparatory
Detroit Central High School
Detroit, Michigan01.1998
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
Timeline
Assistant Manager
Dollar General
10.2022 - Current
Receiver
Amazon
09.2019 - 01.2023
Front Desk Clerk
Quality Inn
01.2015 - 08.2019
Teller
Huntington National Bank
07.1999 - 06.2003
Bachelor's Degree - English Literature, Psychology
Grand Valley State University
Associates Degree - English Language Arts, Psychology
Wayne County Community College District
High School Diploma - College Preparatory
Detroit Central High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
Ian MeadIan Mead
Sales Associate at Dollar GeneralSales Associate at Dollar General
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District