Leonila Reyes
Orlando,FL
Summary
Dedicated professional with a solid background in customer service. Skilled in conflict resolution and effective communication, committed to enhancing customer experiences and driving satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
National Air Cargo Group
Orlando, FL
05.2025 - Current
- Delivered exceptional customer service to enhance passenger experience during flights.
- Conducted safety demonstrations, ensuring compliance with airline regulations and protocols.
- Managed in-flight service operations, including meal distribution and beverage service efficiency.
Merchant Mariner
Norwegian Cruise Line
Honolulu, HI
04.2024 - 03.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained compliance with safety and regulatory standards for retail operations aboard cruise ships.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
Customer Support Specialist
QuickBooks
El Paso, TX
01.2023 - 09.2023
- Resolved customer inquiries via phone, email, and chat using QuickBooks tools.
- Provided detailed product knowledge to enhance user experience and satisfaction.
Customer Service Representative
Safelite Call Center
El Paso, TX
03.2022 - 11.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality standards in service delivery.
- Developed strong relationships with customers, fostering loyalty through attentive and personalized service.
Customer Specialist
Target
Orlando, FL
01.2021 - 12.2021
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Collaborated with team members to streamline operations and improve service delivery.
- Provided customers with detailed information on company products, services and materials.
Team Leader
7 11
Orlando, FL
03.2020 - 10.2020
- Led team operations to ensure efficient service delivery and customer satisfaction.
- Monitored inventory levels, optimizing stock management processes for increased efficiency.
- Resolved customer inquiries and complaints promptly, fostering a positive store environment.
Education
High School Diploma - Advanced Firefighting
East River High
Orlando, FL05-2019
Skills
- First aid
- Customer relations
- Call center experience
- Conflict resolution
- Strong work ethic
- Time management
Certification
- First Aid, AED and CPR
- Basic Firefighting
- Personal Survival Technique
- Maritime Security Awareness
Timeline
Flight Attendant
National Air Cargo Group
05.2025 - Current
Merchant Mariner
Norwegian Cruise Line
04.2024 - 03.2025
Customer Support Specialist
QuickBooks
01.2023 - 09.2023
Customer Service Representative
Safelite Call Center
03.2022 - 11.2022
Customer Specialist
Target
01.2021 - 12.2021
Team Leader
7 11
03.2020 - 10.2020
High School Diploma - Advanced Firefighting
East River High