Leon Miguel Angel Wilensky
Miami,FL
Summary
Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
More than 30 years working as Manager Director
Strengths in strategic planning.
Dedicated to efficient conflict resolution and excellent services.
Analytical problem solver and critical thinker with remarkable decision-making an multitasking abilities
Overview
37
37
years of professional experience
Work History
Business Operations Manager
Om'echaye
Hallandale Beach, FL
06.2009 - 09.2021
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Worked in tandem to better understand business process and initiate improvements, helping company achieve goals.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Worked directly with management to brainstorm, discuss strategy and mitigate issues.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Directed strategic workforce planning, performance management, and benefits administration.
- Spearheaded projects by coordinating all departments efforts.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Business Owner CEO
FILT-MAN S.A
Buenos Aires, Argentina
08.1985 - 09.2010
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Employed prompt decision-making and in-depth research to resolve issues.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Devised processes to boost long-term business success and increase profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Education
Master of Engineering - Engineering Technology
Universidad Tecnologica Nacional
Buenos Aires, Argentina03.1981
Skills
- Finance and Accounting Oversight
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Strategic Vision
- Business Management and Development
- Materials Planning and Logistics
- Business Growth Initiatives
Built projects
Built projects for my companies to grow and construction Layout to expand and move forward to new buildings
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Business Operations Manager
Om'echaye
06.2009 - 09.2021
Business Owner CEO
FILT-MAN S.A
08.1985 - 09.2010
Master of Engineering - Engineering Technology
Universidad Tecnologica Nacional
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