Leonnait Elesteele
Parma,OH
Summary
Dynamic Team Manager with a proven track record at Walmart, excelling in employee relations and customer loyalty. Skilled in Microsoft Excel and CRM Software. I effectively coached teams and resolved customer concerns, driving positive outcomes and fostering long-term business growth. Committed to enhancing service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Team Manager
Walmart
08.2020 - 03.2025
- Led employee relations through effective communication, coaching, training, and development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Verizon Sales Representative
BestBuy
06.2022 - 03.2024
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and sales strategies.
Education
High School Diploma -
Facing History New Tech
Cleveland, OH10-2016
Skills
- Employee scheduling
- Microsoft Excel
- Appointment Scheduling
- Phone Etiquette
- Merchandising
- CRM Software
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Verizon Sales Representative
BestBuy
06.2022 - 03.2024
Team Manager
Walmart
08.2020 - 03.2025
High School Diploma -
Facing History New Tech