Leonor Rodriguez

The Alamo Grill Restaurant

Newbury Park, CA

10.2022 - Current

Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Checked identification for guests who appeared under age 21.
Provided excellent customer service by anticipating customer needs.
Resolved conflicts between customers when necessary.
Greeted guests and gathered information to seat groups or place on waitlist.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Notified server after seating parties in section to facilitate prompt service.
Accommodated guests with children and special needs to promote comfortable dining experience.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Communicated with servers about new tables, changes in food availability and customer comments.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.