LEONORA MOORE-BLAND

• Managed daily office operations and maintained organized filing systems.
• Communicated effectively with parents, students, and staff to address inquiries.
• Provided clerical support by processing correspondence and maintaining records.
• Utilized office software to create reports and manage databases efficiently.
• Organized student records and ensured compliance with confidentiality regulations.
• Facilitated communication between departments to streamline administrative processes.
• Answered incoming phone calls, responded to inquiries, and transferred calls as needed.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Coordinated communications, took calls, responded to emails, and interfaced with clients.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Responded to customer inquiries via email or telephone, politely and professionally.
• Provided administrative support for the Assistant Principal and I.E.P. Facilitator.
• Responsible for new student enrollment, scheduling, and maintaining student records.
• Assisted with special projects or tasks related to departmental functions upon request.
• Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
• Facilitated communication between teachers, parents, and students to enhance collaboration.
• Organized and maintained confidential student records in compliance with regulations.
• Streamlined communication processes, resulting in faster response times to internal queries.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

• Greet parents, contractors & visitors @ main entrance of the school
• Scan State Issued Driver License using the Visitor Station CAASS platform
• Assist School Administration with daily student morning routines to include uniform & lateness protocols
• Collaborate with school staff bringing onboard volunteers using the PIE portal
• Provide Administrative support to Secretaries in the Main Office
• Attendance for classes without Substitutes in classrooms near main front entrance.
• Supported administration in managing student records and data entry tasks.
• Promoted a clean and organized workspace through regular maintenance of common areas and equipment.

• Manage BCPS's over 500 high school students' asymptomatic testing program as well as support the school with health screenings, supervision of the wellness room, and other essential health & safety functions
• In partnership with the principal, develop a testing schedule to test all consenting students and staff weekly on the assigned testing date
• Support school leaders in tracking COVID testing consent, opt-out forms, and vaccine cards via Infinite Campus (BCPS portal)
• Manage the receipt, distribution, and sample collection of the various tests conducted weekly
• Managing testing attendance tracker to hold all staff & students accountable for required testing
• Oversee self-administered COVID tests for all staff & students
• Assist schools in parent communication around the testing program and COVID response when tests are positive
• Support principal & school leadership teams in implementing City Schools' Health & Safety SOP
• Close Contact Administration for Student Positive Cases w/school & parents
• Promoted available resources and connected individuals with services
• Supervised staff to coordinate needs assessments
• Adhered to social distancing protocols and wore mask or face shield
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Developed and implemented health and safety policies for school environments.
• Evaluated current safety programs, recommending enhancements based on best practices.

• 10-day period once per month, with the use of a US issued laptop
• And a caseload of prospective clients to contact via phone and in person
• To participate in the monthly census surveys
• Traveled up to 10 miles per day to visit customer locations.

• Pre-load delivery vans
• Prepare totes of packaged materials and deliver to assigned staging areas
• Front & Back Yard Marshall
• Staging Area Lane Monitor
• Consistently lifted materials weighing as much as 50 pounds.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

No Place to Call Home, Used Computers for various applications, such as database management or word processing, Excel, PowerPoint

• Provided clerical support, addressing routine and special requirements
• Verified accuracy of business records by consistently updating customer information
• Interacted with customers by phone, email, or in person to provide information
• Developed correspondence letters, memos, and emails
• Completed clerical tasks such as filing, copying, and distributing mail
• Managed approximately 30-40 incoming calls and emails from potential wholesale real estate customers
• Created, maintained, and entered information into databases or spreadsheets
• Office equipment, such as fax machines, copiers, phone systems, and use of headphones for a call center atmosphere
• Make copies of correspondence or other printed material
• Real Estate Investing, Virtual Interviewing for support staff to assist with seller cold calling, direct mail and skip tracing.

• Gather personnel records from other departments or employees
• Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information
• Information for personnel actions
• Maintain new hires and other candidates via Position
• Manager Healthcare applicant tracking, Lawson portal, and Groupwise
• Delivered friendly assistance with new hires throughout interviewing and hiring process
• Answered and redirected incoming phone calls for the office
• Created and completed personnel action forms for hires, terminations, and title changes.
• Managed approximately 30 - 50 incoming calls, emails and faxes per day from customers.'