Leontra Jones
Birmingham,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
19
19
years of professional experience
Work History
Asset Recovery Officer II
Avadian Credit Union
Birmingham, AL
10.2011 - Current
- Contact delinquent members by telephone, text, mail, and emails.
- Assist AVP Asset Recovery with extensions and problem collection activity.
- Skip trace on accounts when necessary.
- Place appropriate codes, holds, and blocks on delinquent accounts.
- Cross-sell credit union services when appropriate.
- Make recommendations for appropriate action on those accounts that cannot be contacted, or satisfactory arrangements made.
- Manage 5 to 60 day past due collection queue to ensure work gaps and proper collection efforts have been performed.
- Maintain history files indicating all collections activity.
- Research and resolve credit-reporting disputes.
Call Center Representative
Avadian Credit Union
Birmingham, AL
10.2010 - 10.2011
- Open new accounts including savings, checking, CD's, IRA's.
- Problem solving and provide accurate information ton members on policies and procedures.
- Accurately process financial transactions in accordance with Avadian's Call Center standards and protocols.
- Cross-sell Avadian's full range of financial products and services.
- Perform other duties as assigned by supervisor.
Consumer Loan Documentation Assistant
Alabama Central Credit Union
Birmingham, AL
11.2005 - 10.2008
- Responsible for tracking and auditing all consumer loans.
- Maintained excellent customer service with members.
- Responsible for releasing all satisfaction of mortgages.
- Responsible for tracking and curing all problem titles.
- Assisting in posting all payoff checks to the appropriate account.
Loan Specialist
Alabama Central Credit Union
Birmingham, AL
10.2004 - 11.2005
- Serves as a loan specialist of a $7 million dollar branch
- Responsible for collections of delinquent accounts.
- Serves as a teller and customer service specialist while assisting current members with their accounts.
Education
High School Diploma -
Fort Knox High School
Fort Knox, KY05-1990
Skills
- Microsoft Word
- Excel
- Lotus notes
- Microsoft Outlook
References
References available upon request.
Timeline
Asset Recovery Officer II
Avadian Credit Union
10.2011 - Current
Call Center Representative
Avadian Credit Union
10.2010 - 10.2011
Consumer Loan Documentation Assistant
Alabama Central Credit Union
11.2005 - 10.2008
Loan Specialist
Alabama Central Credit Union
10.2004 - 11.2005
High School Diploma -
Fort Knox High School