LEOPOLD RICHARDSON
South Bound Brook
Summary
Statement Proven sales professional with 15+ years of inside sales and management experience. Goal driven with a strong background in sales and customer service. Persuasive communicator who uses consultative selling skills and rapport building techniques to overcome objections and acquire new and loyal clients.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
Accredited Debt Relief
10.2024 - Current
- Identifies opportunities for cost savings by consolidating multiple debts into one loan or refinancing existing loans.
- Develops debt reduction strategies for clients based on their personal financial situation.
- Compile reports detailing progress towards reducing debts for each individual.
- Create budgets and cash flow plans to help clients become financially stable over time.
- Help customers understand their legal rights regarding debt collection practices.
- Analyze credit reports, income statements, and other documents to identify areas of improvement.
- Prepare presentations outlining solutions for complex debt problems.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
- Respondesto many telephone calls and emails each day, setting up appointments, answering questions, and collecting information about specific concerns.
Inside Sales Team Lead
Simple Debt Solutions
09.2022 - 10.2024
- Monitored sales activities and provided feedback to improve results.
- Analyzed data from weekly and monthly reports to identify areas of improvement for the team.
- Increased company profit through effective employee training.
- Created daily, weekly, monthly reports that tracked key metrics such as revenue generated, number of calls made.
- Created an incentive program that motivated sales staff to reach their goals quickly and efficiently.
- Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Identified needs of customers promptly and efficiently.
Inside Sales Representative
Accredited Debt Relief
02.2022 - 09.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified opportunities for cost savings by consolidating multiple debts into one loan or refinancing existing loans.
- Developed debt reduction strategies for clients based on their personal financial situation.
- Created budgets and cash flow plans to help clients become financially stable over time.
- Created debt management plans, spending plans or budgets to assist clients in meeting financial goals.
- Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
Director of Quality
Jp Consulting
Jersey City
05.2021 - 11.2021
- Enforced compliance with government regulations and company policies.
- Audited quality of Inside Sales departments and reported findings to department heads for improvements.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk and improving customer satisfaction.
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Developed and implemented sales strategies to maximize revenue growth.
- Assisted in developing long-term strategic objectives for the organization's overall success.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Directed sales forecasting activities and set performance goals accordingly.
- Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
Inside Sales Team Lead
National Debt Relief
New York
03.2018 - 05.2021
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Identified prospect needs and developed appropriate responses along with information on a customized debt resolution plan.
- Managing a team of 7 agents to surpass individual, team, and company goals.
- Coaching agents to strengthen skills to assist our clients efficiently.
Debt Specialist
National Debt Relief
New York
01.2017 - 03.2018
- Assess perspective clients' debt situation
- Recommend and convey the benefits of our program based on qualifications
- Explain every morsel of the program and forward completed application to Underwriting
Inside Sale Lead (Supervisor)
Dish Network
Roseland
10.2014 - 08.2016
- Hired, trained, and onboarded new Call Center Agents as required to meet quotas
- Provided coaching and assistance to call center agents on an ongoing basis
- Processed daily as well as weekly sales reports for agents
- Oversee and ensure conflict resolution between associates and customers
- Ensured that all employees follow the company's best practices with the highest integrity
- Developed presentations and talks to motivate and educate call center agents
- Communicated company goals to associates so every employee understands his or her role
- Supervised 16-20 Associates to exceed daily, weekly monthly, quarterly, and annual metrics
- Responsible for compiling Sales associates payroll
Inside Sales Associate
Dish Network
Roseland
03.2013 - 10.2014
- Build rapport with customers to upsell based on customer's needs
- Created accounts by processing sales and scheduling installations
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Exceeded company's weekly, monthly, quarterly, and annual metrics
Call Center Representative
Saveology.com
South Plainfield
04.2011 - 03.2013
- Ensuring excellent customer service
- Processing credit checks
- Advised customers on best packages
- Processed sales and scheduled installations
Sales Associate
The Home Depot USA
South Plainfield
06.2008 - 08.2009
- Maintained up-to-date knowledge of store merchandise and policies.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
Registry Assistant
British Virgin Islands Financial Services Commission
Tortola
10.2005 - 07.2007
- Assisted with filing paperwork related to existing or potential registries in an orderly manner.
- Researched discrepancies between physical documents and digital records within the registry system.
- Adhered to local laws and regulations concerning privacy rights when dealing with sensitive information.
- Processed and reviewed documents to ensure accuracy prior to inputting into the database.
- Retrieved requested items from archives quickly and efficiently.
- Performed data entry tasks accurately while adhering to established guidelines.
- Attended training sessions as needed in order to stay abreast of changes in policies or procedures relating to registry management.
- Cooperated with other departments in order to ensure timely completion of tasks.
- Created new files for new registries when necessary, ensuring that all information is accurate and up-to-date.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Education
High School Diploma -
DeVry University North
North Brunswick, NJ01.2012
Skills
- Customer service
- Inbound and outbound calling
- Problem-solving
- Computer proficiency (Microsoft Suite)
- Active listening
- Data entry
- De-escalation techniques
- Upsell/cross-selling
- Building rapport
- Multitasking and organization
- Conflict resolution
- Customer retention
Timeline
Inside Sales Representative
Accredited Debt Relief
10.2024 - Current
Inside Sales Team Lead
Simple Debt Solutions
09.2022 - 10.2024
Inside Sales Representative
Accredited Debt Relief
02.2022 - 09.2022
Director of Quality
Jp Consulting
05.2021 - 11.2021
Inside Sales Team Lead
National Debt Relief
03.2018 - 05.2021
Debt Specialist
National Debt Relief
01.2017 - 03.2018
Inside Sale Lead (Supervisor)
Dish Network
10.2014 - 08.2016
Inside Sales Associate
Dish Network
03.2013 - 10.2014
Call Center Representative
Saveology.com
04.2011 - 03.2013
Sales Associate
The Home Depot USA
06.2008 - 08.2009
Registry Assistant
British Virgin Islands Financial Services Commission
10.2005 - 07.2007
High School Diploma -
DeVry University North