Leril Otero
Liberty
Summary
Dedicated Medical Assistant with extensive experience at Ahava Medical Center, skilled in phlebotomy and compassionate patient care. Proven ability to enhance clinic efficiency through effective patient intake management and clinical documentation. Committed to maintaining high standards of professionalism and ethics while ensuring patient comfort and safety. Organized, dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ahava Medical Center
10.2024 - Current
- Assisted healthcare providers with patient intake and documentation processes.
- Maintained cleanliness and organization of medical equipment and exam rooms.
- Supported patient care by preparing examination rooms and sterilizing instruments.
- Scheduled patient appointments, ensuring efficient flow of clinic operations.
- Communicated effectively with patients regarding procedures and follow-up care instructions.
- Managed electronic health records, inputting data accurately for provider access.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collected blood samples using standard phlebotomy techniques, ensuring patient comfort and safety.
- Prepared specimens for laboratory analysis, adhering to strict protocols for accurate results.
- Assisted in training new staff on phlebotomy procedures and best practices, fostering a collaborative environment.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
Pharmacy Cashier
Walgreens
12.2020 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and prescription pickups.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with pharmacy staff to ensure timely service delivery.
- Managed inventory levels by restocking shelves and organizing products.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Dispensed medications accurately according to prescriptions and established protocols.
- Managed inventory levels, ensuring availability of medications and supplies.
- Assisted pharmacists in medication therapy management and patient consultations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
Education
Bachelor of Arts - Biology
SUNY College At New Paltz
New Paltz, NY05-2023
Associate of Arts - Biology
Sullivan County Community College
Loch Sheldrake, NY05-2021
Skills
- Patient intake management
- Medical terminology proficiency
- Phlebotomy techniques
- Vital signs monitoring
- Minor surgical assistance
- Medication dispensing accuracy
- Communication with patients
- Exam room preparation
- Compassionate patient care
- Blood sample collection
- HIPAA compliance
- Clinical documentation
- CPR
- Immunization administration
- Specimens collection and processing
- Professionalism and ethics
- Phlebotomy
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Medical Assistant
Ahava Medical Center
10.2024 - Current
Pharmacy Cashier
Walgreens
12.2020 - 10.2024
Bachelor of Arts - Biology
SUNY College At New Paltz
Associate of Arts - Biology
Sullivan County Community College