Lerny Henry
Valencia,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
Store Manager
Daniella Ortiz Designs
Palm Beach, Florida
05.2019 - 07.2024
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
Sales Representative
House of CREED At Richards Of Greenwich
New York , NY
11.2012 - 08.2019
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Assisted in developing promotional materials such as flyers, brochures.
Education
Associate of Arts - Modern Art
La Guardia
New York, NY05-1999
Skills
- Operational budgeting
- Risk Management
- Retail Inventory Management
- Promotional planning
- Operations Management
- Revenue Generation
Credited Achievements
G.I.A Gemology Institute of America - Majored in Jewelry Design and Counter Sketching 1997-1999
Baruch College - of The City of New York, NY
Business Management Course -Business Certificate 1999 - 2000
Timeline
Store Manager
Daniella Ortiz Designs
05.2019 - 07.2024
Sales Representative
House of CREED At Richards Of Greenwich
11.2012 - 08.2019
Associate of Arts - Modern Art
La Guardia
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