LeRoy Zarnke

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Responded to customer calls and emails to answer questions about products and services.
• I am the in house Folding Carton Guru.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Worked Closely with Production and the Sales Team.
• I was in charge of all special Projects.
• Handles all Customer related Issues from the front door to the back door.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

I was the conventional Pre Press Department head.

• Conducted quality control checks to maintain high levels of accuracy in mail sorting.
• Collaborated with team members to increase overall productivity in the pre-sorting department.
• Effectively managed workloads during peak periods, ensuring timely completion of tasks.

• Consistently met deadlines while maintaining high-quality output, supporting overall departmental goals.
• I worked in all Phases of Pre Press Production.
• Performed routine maintenance on equipment to maximize lifespan and functionality.
• Recorded inspection and test results on data sheets.
• Trained other workers in inspection and testing procedures.