Lery Lopez
McKinney,TX
Summary
Experienced Claims Adjuster with proficiency in policy interpretation and negotiation, consistently exceeding company expectations by delivering exceptional customer service.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Claims Specialist - Property
Alacrity
Dallas, TX
01.2020 - 01.2023
- Managed and processed claims from start to finish in a fast-paced insurance company
- Performed detailed inspections and assessments of property damage.
- Managed property damage claims and conducted investigations to determine coverage and liability.
- Negotiated settlements with insured parties and third-party claimants to ensure fair and timely resolutions.
Claims Specialist - Auto
CRAWFORD AND COMPANY, Greeley
Dallas, TX
2020 - 2023
- Answering inbound calls and making outbound calls to customers within a fast paced.
- call center environment
- Supporting customers through personalized, caring, and simple interactions
- Proactively investigating claims
- Applying policy coverage
- Accurately documenting claim files
- Conducted investigations into questionable claims and fraud.
- Negotiated settlements with customers and third-party vendors.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Insurance Agent Office - Staff
Brooksher Insurance-State Farm
Baton Rouge, LA
01.2023 - 01.2024
- Coordinated communication between clients and insurance agents, facilitating timely information exchange.
- Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.
- Managed incoming calls efficiently, directing inquiries to appropriate personnel for timely responses.
- Improved customer satisfaction by providing prompt and accurate information on insurance policies and procedures.
Education
High School Diploma -
Villavicencio Gómez
Villa Clara Cuba Skills
Time Management
Negotiation
Attention to Detail
Problem Solving
Customer Service
Investigation
Enterprise Claims system (ECS)
Software development
Certification
- Texas all lines Adjuster license, Home State License
- License number 2662215
LANGUAGES
Spanish | Native
English | Advanced
Timeline
Insurance Agent Office - Staff
Brooksher Insurance-State Farm
01.2023 - 01.2024
Claims Specialist - Property
Alacrity
01.2020 - 01.2023
Claims Specialist - Auto
CRAWFORD AND COMPANY, Greeley
2020 - 2023
High School Diploma -
Villavicencio Gómez