Summary
Overview
Work History
Education
Skills
Timeline
Generic

LES TOLBERT

Bixby,OK

Summary

Dynamic Systems Analyst with proven expertise at ONEOK in enhancing system security and optimizing performance. Skilled in software updates and end-user support, I excel in diagnosing complex issues and implementing effective solutions. Known for strong communication and organizational skills, I am committed to driving productivity and fostering positive relationships in the workplace.

Dynamic individual with hands-on experience in Desktop and Network Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Systems Analyst 1

ONEOK
01.2015 - 02.2024
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Resolved problems, improved operations and provided exceptional service.

IT Contractor

TEKsystems
06.2011 - 12.2014
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

Connors State College
Warner, OK

High School Diploma -

Muskogee High School
Muskogee, OK
05-1991

Skills

  • Software and hardware updates
  • End user support
  • Systems deployment
  • User acceptance testing
  • Equipment configuration
  • Organizational change management
  • Network administration
  • Technical documentation
  • Information security

Timeline

Systems Analyst 1

ONEOK
01.2015 - 02.2024

IT Contractor

TEKsystems
06.2011 - 12.2014

Connors State College

High School Diploma -

Muskogee High School
LES TOLBERT