Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Director of Integrated Services
Brookview House, BVH
Boston, MA
09.2018 - Current
Managed the team consisting of Clinical Supervisor, Housing Manager, Housing Specialist and interns.
Managed day-to-day operations of the family shelter and scattered sites; ensured smooth functioning.
Ensured effective coordination of educational workshops and activities for staff.
Facilitated effective communication between EOHLC, DPH, and other agencies.
Achieved sustainable permanent housing for numerous families and maintained their successful housing status.
Ensured timely completion, accuracy and submission of required assessments, rehousing plan, client notes and other documentation.
Managed data entry and reporting processes, ensuring accuracy of all required data in software systems. Generated reports for analysis.
Resident Services Coordinator
Winn Residential
Boston, MA
10.2009 - 08.2018
Managed a team of Youth Activity Coordinators and Youth Peer Leaders.
Organized and delivered educational workshops and activities for seniors, youth, and adults.
Managed day-to-day operations of the community center within the housing development.
Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.
Conducted home visits to assess resident's living conditions and identify potential service opportunities.
Played a role in achieving lease compliance by assisting with lease compliance, conducting housing inspections, and closely monitoring non-compliant units.
Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
Assisted with resolving resident relation issues and providing mediation as necessary.
Education
Bachelor of Science - Human Services, Minor in Adolescent Psychology
Lasell College
Auburndale, MA
05-2001
Skills
Operations Management
Risk Management
Employee Supervision
Critical Thinking
Process Implementation
Attention to Detail
Analytical Thinking
Bilingual in Spanish and English
Timeline
Director of Integrated Services
Brookview House, BVH
09.2018 - Current
Resident Services Coordinator
Winn Residential
10.2009 - 08.2018
Bachelor of Science - Human Services, Minor in Adolescent Psychology
Lasell College
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