Lescania Bien-Aime
Brooklyn,USA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
ENT and Allergy Associates
Brooklyn, USA
06.2022 - 01.2026
- First point of contact for patients checking in.
- Assist with paperwork, collect copayments, respond to patient questions.
- Making appointments and assisting walk-ins.
- Ensuring patients receive the necessary care by liaising with patients, family members and medical staff.
- Determining patients' needs by listening to their concerns and interviewing them.
- Collecting co-payments, payments for services, and processing billing information.
- Assisted patients with scheduling appointments and managing inquiries.
- Coordinated referrals to specialists within the ENT and Allergy network.
- Communicated test results and treatment plans to patients clearly.
Patient Care Coordinator
JAG ONE
Brooklyn, USA
06.2020 - 02.2022
- Greet patients and other visitors to the physical therapy offices.
- Answer patient questions and provide assistance and directions when necessary.
- Field all phone calls that arrive using the general office number.
- Utilize medical office software to schedule new and follow up appointments for patients.
- Register new patients and update necessary records.
- Processed patient insurance information and verified benefits for treatment eligibility.
- Educated patients on treatment plans and answered questions regarding procedures.
- Collaborated with medical staff to streamline patient intake processes effectively.
Patient Care Coordinator
ModernMD Urgent Care
Brooklyn, USA
02.2019 - 04.2020
- Greeting and welcoming patients, receiving and delivering all incoming and outcoming mail and packages.
- Managing patient accounts with contact information, insurance and financial information in a confidential manner.
- Scheduling patient visits and answering questions, including billing and preparation.
- Manage and coordinate patient care, patient treatment plans and patient placement.
- Collect copayments.
- Facilitated communication between patients and healthcare providers to ensure clarity.
- Processed patient insurance information and verified benefits for treatment eligibility.
Sales Leader
260 Sample Sale
New York, USA
10.2016 - 12.2018
- Establishing an outstanding working relationship with representatives from different brands that host their sales at the store.
- Being responsible for organizing plans to attain sales and growth in business.
- Giving assistance and encouraging team leaders to enhance a connection with the team and most importantly the customers.
- Maintaining positive customer relations and motivating the sales staff and creating an atmosphere of healthy competition.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Conducted training sessions for new sales staff members to ensure they had the necessary skills to succeed in their roles.
- Collaborated with marketing to create promotional campaigns for inventory turnover.
Education
Mercy College - Health Science
Mercy College
06-2019
Certification
CPR certification, 01/19, 12/19
Timeline
Patient Service Representative
ENT and Allergy Associates
06.2022 - 01.2026
Patient Care Coordinator
JAG ONE
06.2020 - 02.2022
Patient Care Coordinator
ModernMD Urgent Care
02.2019 - 04.2020
Sales Leader
260 Sample Sale
10.2016 - 12.2018
Mercy College - Health Science
Mercy College