Lesdae Dionisio
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Aldi USA, excelling in team leadership and conflict resolution. Proven track record in optimizing store operations and enhancing customer satisfaction through effective inventory management and proactive communication. Adept at fostering collaboration and mentoring staff to achieve operational excellence. Diligent multi-tasker and maintaining an efficient workplace. Prioritizing and managing several tasks at once to make sure everything is done proficiently and accurately.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Aldi USA
07.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Store Manager
Aldi USA
11.2022 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed hiring, training and mentoring lectures of new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Store Associate
Aldi USA
03.2022 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Server
Pappasito's Cantina
03.2017 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Applied Science - Medical Laboratory Science
Lone Star College
Houston, TX05-2025
Skills
- Team Leadership
- Decision-making
- Time management
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
Accomplishments
Top 10% Graduate in High School.
Promoted from store associate level to Store Manager within a year.
Languages
Spanish
Timeline
Assistant Manager
Aldi USA
07.2023 - 03.2025
Store Manager
Aldi USA
11.2022 - 07.2023
Store Associate
Aldi USA
03.2022 - 11.2022
Server
Pappasito's Cantina
03.2017 - 03.2022
Associate of Applied Science - Medical Laboratory Science
Lone Star College
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