Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LESHAUN ARMSTRONG

Fuquay-Varina,NC

Summary

Strategic thinking and motivated tech enthusiast with experience analyzing, investigating, and resolving technical issues while providing outstanding customer service as a former Technical Advisor. Proven ability to work under pressure and meet deadlines in a fast-paced environment; Exceptional decision making, problem solving, communications, customer service, multitasking, and technical skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS PHARMACY
08.2020 - Current
  • Verify and fill over 800 prescriptions daily in a high-volume pharmacy
  • Perform data entry of patient information while upholding HIPAA guidelines
  • Maintain stock control and ensure that medications and supply items are stocked in sufficient quantities to meet daily demands
  • Receive and verify supply orders

Technical Advisor

KELLY CONNECT
07.2018 - 08.2019
  • Answered incoming calls and assisted customers with troubleshooting and configuring macOS and iOS devices
  • Investigated and resolved technical issues involving internet connectivity, application downloading, and VPN enabling
  • Utilized internal ticketing system to document and track customers’ technical issues and their resolutions
  • Maintained an average 95% customer satisfaction rating

Computer Sales Consultant

BEST BUY
07.2017 - 07.2018
  • Assisted customers in making informed technology and warranty purchases
  • Educated customers on computer models and their features that best fit the customers’ needs
  • Attended e-learning and in-person classes regularly to gain further knowledge about computers

Education

No Degree - Information Technology

WAKE TECHNICAL COMMUNITY COLLEGE
Raleigh, NC

High School Diploma -

Fuquay Varina High School
Fuquay-Varina, NC
06.2017

Skills

  • Patient Confidentiality
  • Critical Thinking
  • User Experience
  • Technical Review
  • Technical Presentations
  • Technical Assistance
  • VPN Configurations
  • Computer Hardware Knowledge
  • Technical Support Triage

Certification

CompTIA Sec+, 2023

Google IT Support Specialization, 2023

Timeline

Pharmacy Technician

CVS PHARMACY
08.2020 - Current

Technical Advisor

KELLY CONNECT
07.2018 - 08.2019

Computer Sales Consultant

BEST BUY
07.2017 - 07.2018

No Degree - Information Technology

WAKE TECHNICAL COMMUNITY COLLEGE

High School Diploma -

Fuquay Varina High School

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LESHAUN ARMSTRONG