Hi, I’m
Leshaun Spence
Atlantic City,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
1
Certification
Work History
Spring Oaks Assisted LivingAtlantic City, NJ
Housekeeper
01.2020 - 09.2022
Job overview
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
TravelodgeAtlantic City, NJ
Concierge
02.2018 - 02.2019
Job overview
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Harrahs Casino And ResortAtlantic City, NJ
Linen Attendant
11.2017 - 10.2018
Job overview
- Improved linen cleanliness by implementing thorough inspection and sorting processes.
- Enhanced guest satisfaction with timely delivery of clean linens to rooms and public areas.
- Streamlined laundry operations by effectively organizing, folding, and storing linens.
- Reduced linen loss by maintaining accurate inventory records and conducting regular audits.
- Collaborated with housekeeping staff to promptly address any linen shortages or quality issues.
- Responded quickly to emergency linen requests, ensuring guest comfort and minimal disruption to hotel operations.
Jersey PanelVineland, NJ
Laborer
08.2015 - 06.2017
Job overview
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
McDonald's RestaurantSomers Point, NJ
Cashier
10.2014 - 06.2015
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Atlantic City High SchoolAtlantic City, NJ
High School Diploma
06.2016
Skills
- Customer Service
- Conflict Resolution
- Guest Services
- Reporting Capabilities
- Tech-savvy abilities
- Effective decision-making
- Polite telephone etiquette
- Professional demeanor
- Superior organization
Certification
ServSafe manager
Forklift
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balancePersonal development programsTimeline
Housekeeper
Spring Oaks Assisted Living
01.2020 - 09.2022
Concierge
Travelodge
02.2018 - 02.2019
Linen Attendant
Harrahs Casino And Resort
11.2017 - 10.2018
Laborer
Jersey Panel
08.2015 - 06.2017
Cashier
McDonald's Restaurant
10.2014 - 06.2015
Atlantic City High School
High School Diploma