Leshay Kratzke
New York Mills,MN
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in documentation and problem-solving. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Writer
Hometown Repair Inc.
Perham, MN
02.2022 - Current
- Provided exceptional problem-solving skills when dealing with difficult situations.
- Developed effective communication strategies that improved relationships between customers and the organization.
- Consulted with customers regarding needs and addressed concerns.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Licensed In-Home Daycare Provider
Lakeside Childcare
Perham, MN
10.2020 - 02.2022
- Developed and implemented daily curriculum to ensure children's physical, emotional, intellectual, and social needs were met.
- Kept detailed records of each child's progress including attendance sheets, developmental milestones achieved.
- Maintained a clean and organized daycare space while following health and safety regulations.
- Engaged with parents on a regular basis providing updates on their child's growth and development.
- Reviewed applications from prospective families interested in enrolling their children in the program.
Education
High School Diploma -
New York Mills High School
New York Mills, MN05-2014
Skills
- Warranty Processing
- Appointment Scheduling
- Estimating
- Strong Organization
- Customer Service
- Communicating With Clients
- Schedule Coordination
Timeline
Customer Service Writer
Hometown Repair Inc.
02.2022 - Current
Licensed In-Home Daycare Provider
Lakeside Childcare
10.2020 - 02.2022
High School Diploma -
New York Mills High School
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