Le'Shelle Joseph
Medford
Summary
Dynamic Administrative Support Supervisor at Success Academy Charter School with expertise in project management and special education advocacy. Proven track record in enhancing student support through effective data management and stakeholder engagement. Passionate about fostering strong relationships to drive success and ensuring compliance with special education regulations.
Overview
21
21
years of professional experience
Work History
Administrative Support Supervisor
Success Academy Charter School
New York City
07.2019 - Current
- Responsible for overseeing the identification of scholars who require Special Education support and ensuring that these students obtain and receive a program of support that meets their needs
- Manage and analyze a wide range of academic data, including class assessments, specialized evaluations, and teacher reports to build and present compelling cases for scholars to receive Special Education services
- Manage Special Education Associates to help build strong relationships with stakeholders in a child's academic journey, including families, teachers, service providers, and more, ensuring that all involved people are aligned and able to effectively advocate for their students
- Manage student data to identify students who need academic interventions and/or specialized services, use data to build compelling arguments that details the need for additional Special Education support, and present strong cases advocating for Special Education support to external stakeholders
- Collaborate with the Special Education Associate and manage the referral process from start to finish while ensuring families and relevant stakeholders are kept informed of all evaluations
- Works closely with cross-functional teams, including operations, corporate teams and the finance team
- Manage clean Special Education records for all scholars utilizing internal data management systems and collect and edit reports that are part of a scholar's special education record
- Billing and Invoicing for the Special Education Program
- Manage the development of meaningful relationships with students & families to drive students' success with the Special Education Associate
- Project Management
- Special Education training for new hires
Correctional Officer
Department of Corrections
New York City
06.2017 - 07.2019
- Under supervision, maintained security within the correctional facility
- Responsible for the custody, control, care, job training and work performance of detainees of detention and sentenced correctional facilities
- Supervised inmate meals, visits, recreational programs, and other congregate activities
- Supervised and Inspected assigned areas for conditions which threaten safety and security; conducted searches in order to detect contraband
- Managed report completion and maintained appropriate logs
- Managed accurate Communication with other area Correction Officers to exchange pertinent information
- Supervised detainees and made recommendations concerning medical and/or psychiatric referrals
- Managed and supervised the safeguard of departmental supplies and equipment
Solutions Specialist Supervisor
Verizon Wireless
New York City
06.2010 - 06.2017
- Managed 15 employees to ensure daily goals are met and exceeded
- Managed logistics, equipment inventory and storage
- Managed inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Managed administrative support of the store, including cash management and asset protection of store inventory
- Managed the sales floor and assisted employees with any customer transactions, questions or concerns
- Able to demonstrate equipment functions, network capabilities, services and effectively execute sales opportunities
- Communicated with customers at all levels on a recurring basis, both orally and in writing
- Working to identify and define efficiencies in customer service operations
- Worked with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; sharing knowledge of available products and services; committed to providing quality products and services
- Responded to customer reports of system issues
- Prioritizing, scheduling, and tracking requests and problems identified to ensure timely and complete responses to users
Retail Customer Service Representative
Verizon Wireless
New York City
08.2004 - 06.2010
- Assist sales floor with the opening of new lines, renews and upgrades
- Ensure that all appropriate documentation and data entry was completed in a timely manner
- Provide appropriate interpretations to policies, procedures and regulations
- Ensure each customer is assigned to a professional representative for the services needed
- Assists in the administrative functions of the store, including cash management and asset protection of store inventory
Education
Masters Degree - Public Administration
John Jay College of Criminal Justice
05.2017
Bachelor's degree - Criminal Justice
John Jay College of Criminal Justice
New York City08.2011
Skills
- Project management
- KPI Reporting
- Metric goals
- Communication
- Leadership
- Special Education
- Data management
- Billing
- Invoicing
- Logistics
- Inventory management
- Customer service
- Special education advocacy
- Stakeholder engagement
- Effective communication
- Training and development
- Conflict resolution
- Time management
- Problem solving
- Performance evaluation
- Deadline oriented
- Scheduling expertise
- Information management
- Records management
- Office management
- Efficient workflow
- Operations management
- Cross-functional teamwork
- Workload prioritization
- Crisis management
- Performance monitoring
- Staff scheduling
- Excellent communication
- Multitasking and organization
- Problem-solving abilities
- Report writing
References
- Lisarbirks, Lisarbirks@gmail.com, 7187497104, Verizon Wireless
- Deandra Desnoes, Deandra.desnoes@saschools.org, 3473196931, Success Academy
- Pnutylah Layne, Pnutylah.layne@saschools.org, 9297376929, Success Academy
Personal Information
Title: Administrative Specialist | Developmental Leader
Timeline
Administrative Support Supervisor
Success Academy Charter School
07.2019 - Current
Correctional Officer
Department of Corrections
06.2017 - 07.2019
Solutions Specialist Supervisor
Verizon Wireless
06.2010 - 06.2017
Retail Customer Service Representative
Verizon Wireless
08.2004 - 06.2010
Masters Degree - Public Administration
John Jay College of Criminal Justice
Bachelor's degree - Criminal Justice
John Jay College of Criminal Justice