Leslee Schoenberger
Lakewood,USA
Summary
Practice Manager/Administrator/Medical Management & Marketing Consultant aligns operations, workers' compensation program development, and physician outreach for multi-site medical practices. Builds referral pipelines, strengthens revenue cycle performance, and streamlines credentialing, billing, and clinic workflows to support growth and patient access. Improves practice efficiency through vendor negotiation, staff training, and coordinated physician relationships.
Overview
41
41
years of professional experience
Work History
Practice Manager/Administrator/Medical Management & Marketing Consultant
Workers Compensation and Personal Injury Network
Lakewood, CA
01.2006 - Current
- I work with established solo and group practices as well as physicians just completing training. My approach combines an in-depth understanding of the problems and opportunities within the health care system with technical expertise in management, economics, finance, managed care, systems, health planning, statistics, demographics, and design. My objective is to provide specialized, comprehensive management resources for physicians in private practice and for related healthcare organizations. Typical management services include:
- Complete Practice Reviews systems and procedures.
- Reimbursement and Coding
- Medicare Audits Fee
- Schedule Reviews
- Computer Needs Assessment
- Staffing and Work Distribution
- Personnel Policies
- Revenue Cycle Analysis
- Financial Controls
- Billing and Collection Analysis
- Overhead Management Introduce physicians to MPNs
- Obtain listing for physicians on the MPN's
- Develop relationships with WC adjustors, risk managers and nurse case managers.
- Set up new locations for medical offices.
- Physician liaison, patient liaison- Customer Surveys & Analysis
- Assessed managed care opportunities and strategies for practice growth and efficiency.
- Marketing Tools: Brochures, Advertisements and Promotions
- Physician & Customer Meeting Management
- Business Relationships and Networking
- Led credentialing process for 200+ physicians with payers and state registries, securing timely approvals.
- Designed patient intake forms and electronic templates that reduced charting time for staff clinicians.
- Audited billing batches weekly to identify coding errors and reduced claim denials for complex cases.
- Negotiated office lease terms and vendor contracts that lowered monthly overhead for clinic locations.
- Trained front-desk teams on claims submission procedures and improved first-pass acceptance of invoices.
- Built referral-tracking spreadsheet that mapped patient sources and clarified high-value referral relationships. Implemented a monthly financial close checklist used to reconcile revenue and expense variances across sites.
- Directed daily clinic operations across multiple locations, cutting patient scheduling conflicts and delays.
- Conducted payer credentialing for physicians, securing network placements and roster approvals, ensuring timely access to care.
- Developed training modules for front-desk and billing teams, enhancing first-pass claim acceptance rates and reducing billing errors. Implemented electronic intake templates that shortened clinician charting time and sped patient throughput.
- Built referral tracking reports that identified high-value sources and focused outreach to primary referrers.
- Negotiated office leases and vendor contracts, lowering monthly overhead for multi-site clinics.
Consultant-COO
Private Healthcare-Theranostics
Irvine, CA
04.2024 - 08.2024
- Developed and implemented operational policies and procedures to enhance organizational efficiency.
- Oversee operational policies and procedures.
- Oversee planning, maintenance and efficiency.
- Managed compliance with company, state, and federal regulations to mitigate risk.
- Drive sustainable growth and minimize losses.
- Led outreach and business relations initiatives while reviewing budgets and staffing for strategic alignment.
- Exceptional track record of leadership.
- Superior project management skills
- Resourceful and analytical with exceptional communication skills
- Understanding of all facets of business
- Aptitude in problem-solving and decision-making
- Knowledge of IT/business infrastructure
Director of Workers’ Compensation Program
First California Physicians Partners
Anaheim, CA
01.2020 - 12.2022
- Developed and implemented workers’ compensation program targeting employers, enhancing service delivery across statewide hospital-based clinics.
- Developed and implemented a workers’ compensation program that markets to employers and provides services within the statewide hospital-based clinics.
- Increased surgery volume by 25% through workers’ compensation referrals by marketing services at over 15 conferences annually.
- Developed close relationships with physicians that can bring new business to the hospital.
- Negotiated Workers’ Compensation and Personal Injury Cases.
- Negotiated Workman Compensation and Personal Injury Cases.
- Build relationships with employers and major companies to have confidence in using our services.
- Recruited, trained and mentored office staff.
- Work with administration on business development and physician recruitment.
Director of Chapman Workers’ Compensation Services
Chapman Global Medical Center
Orange, CA
01.2011 - 01.2020
- Developed and implemented a workers’ compensation program that effectively markets to employers and enhances services within hospital-based clinic.
- Recruited and developed a very strong workers’ compensation program that brings in over 600 new patients a year.
- Increased the surgery volume of the hospital by 25% from workers’ compensation referrals.
- Developed physician relationships with workers’ compensation entities to improve communication for the patient’s treatment.
- Developed close relationships with physicians that can bring new business to the hospital.
- Negotiated Workman Compensation and Personal Injury Cases.
- Marketing workers’ compensation services at over 15 conferences a year.
- Built relationships with employers and major companies to establish trust in our services.
- Work with administration on business development and physician recruitment.
- Developed relationships with physicians and workers’ compensation entities to enhance communication regarding patient treatment.
Clinic Director
Chapman Global Medical Center
Orange, CA
08.2010 - 03.2011
- Developed all aspects of clinics for pain management, neurosurgical, orthopedic, and obesity practice, enhancing operational effectiveness.
- Responsible for managing the practice and physician to comply with a hospital basedd clinic.
- Implemented policies and procedures for three hospital-based clinics, supervising front and back office staff and clinical support personnel.
- Recruited, trained, and mentored office staff.
- Negotiated Worker’s Compensation and Personal Injury Cases.
- Working with hospital administration and staff.
- Negotiated Worker’s Compensation and Personal Injury Cases.
- MPN contracting and building relationships with WC providers.
- Building and developing communications with referring doctors and staff.
Practice Administrator
Randy Rosen, M.D., APC
Los Alamitos, CA
10.2009 - 04.2010
- Developed all aspects of a new workers compensation pain management practice, establishing foundational processes and services.
- Responsible for managing the practice.
- Developed and implemented policies and procedures for all twelve (12) offices and staff.
- Managed and supervised office personnel, ensuring effective operations across front and back office, clinical support, billing, and collections.
- Recruited, trained and mentored office staff.
- Negotiated Workman Compensation and Personal Injury Cases.
- Scheduling of procedures, obtaining authorizations, for all patients.
- Working with hospital administration and staff.
- MPN contracting.
- Built and developed communications with referring doctors and staff to enhance collaboration and patient referrals.
Practice Administrator
Advanced Pain Specialists of Southern California
Lakewood, CA
01.2005 - 10.2009
- Responsible for coordinating the activities of all personnel for six offices while maintaining high standards of performance excellence.
- Managed office operations and procedures, such as patient care, bookkeeping, preparation of payrolls, and flow of correspondence, filing and the requisition of supplies.
- Evaluated office production, revised procedures, and developed new forms in order to improve workflow efficiency.
- Established uniform procedures and style practices across all locations to enhance operational consistency.
- Expedited communication between upper level management and general personnel to increase understanding and proficiency.
- Identified and diagnosed problems, administering corrective actions to resolve issues effectively.
- Developed and implemented policies and procedures for documenting and storing information.
- Developed and maintained close professional relationships with referring physicians and staff.
- Analyzed patient data for reimbursement, facility planning, and quality of patient care, risk management, utilization management and research. Negotiated with agents and representatives for contracts and appearances.
Practice Administrator
Southland Pain Management Medical Center, Inc.
Lakewood, CA
01.1991 - 10.2009
- Managed all aspects of this multi-million dollar medical practice. Coordinated the activities of 65 employees for ten (20) locations while maintaining high standards of excellence.
- Analyzed patient data for reimbursement, facility planning, and quality of patient care, risk management, utilization management and billing. (ICD9 & CPT)
- Evaluated office production, revised procedures and developed new forms in order to improve workflow efficiency.
- Analyzed office operations and procedures, such as typing, bookkeeping, preparation of payrolls, flow of correspondence, filing and the requisition of supplies.
- Established uniform procedures and style practices for all 10 locations.
- Reviewed clinical and personnel records for completeness, accuracy, and timeliness to support efficient operations.
- Identified problems and diagnosed causes to determine corrective actions, enhancing overall process reliability.
- Developed and implemented policies and procedures for documenting and storing information.
- Processed medical-legal documents and insurance data while maintaining close communication with referring physicians and staff to ensure timely resolution of correspondence requests.
- Expedited communication between upper level management and independent contractors and personnel.
- Negotiated with agents and representatives for contracts and appearances.
Biller/Front Office
Drs. Hyman, Wild & Ceverah
Long Beach, CA
01.1990 - 01.1991
Assistant Office Manager
Surgical Associates
Long Beach, CA
01.1986 - 01.1990
Education
Associate of Arts -
Cerritos College
Norwalk, CAMedical Assistant Certificate - undefined
Cerritos College
Norwalk, CASkills
- Practice operations management
- Project coordination
- Healthcare compliance
- Revenue cycle management
- Credentialing process
- Healthcare business development
- Networking
- Contract negotiation
- Conflict resolution
- Team leadership
- Staff scheduling
- Medical billing oversight
- Accounts receivable management
- Claims denial management
- Healthcare marketing
- Physician relations
ADDITIONAL INFORMATION
- Community
- Treasurer of East Long Beach Pony Baseball.
- Member-At-Large of East Long Beach Pony Baseball.
- President of Heartwell Pony/Colt Baseball program.
- Member-At-Large Heartwell Pony/Colt Baseball
- Fundraising Chair Lakewood High School Baseball
- Sing the National Anthem for California State University Long Beach
- Non-Profit leader for Richard Big Daddy Schoenberger Legacy Foundation
- Volunteer for multiple WC fund raising events
- Church volunteer
- American Cancer Society - volunteer
Timeline
Consultant-COO
Private Healthcare-Theranostics
04.2024 - 08.2024
Director of Workers’ Compensation Program
First California Physicians Partners
01.2020 - 12.2022
Director of Chapman Workers’ Compensation Services
Chapman Global Medical Center
01.2011 - 01.2020
Clinic Director
Chapman Global Medical Center
08.2010 - 03.2011
Practice Administrator
Randy Rosen, M.D., APC
10.2009 - 04.2010
Practice Manager/Administrator/Medical Management & Marketing Consultant
Workers Compensation and Personal Injury Network
01.2006 - Current
Practice Administrator
Advanced Pain Specialists of Southern California
01.2005 - 10.2009
Practice Administrator
Southland Pain Management Medical Center, Inc.
01.1991 - 10.2009
Biller/Front Office
Drs. Hyman, Wild & Ceverah
01.1990 - 01.1991
Assistant Office Manager
Surgical Associates
01.1986 - 01.1990
Medical Assistant Certificate - undefined
Cerritos College
Associate of Arts -
Cerritos College