Lesleigh "Drew" Pack
Smithfield,VA
Summary
I am a highly motivated team-player with a strong attention to detail and can perform well in fast-paced environments. Accomplished in providing unsurpassed support to demanding customers. I have a passion for helping others, absorbing knowledge and exceeding expectations. I value a positive and inclusive work culture.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Facility Technician
The Ryan Center
01.2022 - 01.2024
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Executed record filing system to improve document organization and management.
- Carried out minor building updates such as painting surfaces, replacing fixtures and reorganizing rooms.
- Inspected buildings, grounds and equipment for unsafe or malfunctioning conditions.
- Sourced and obtained multiple quotes for parts and supplies per purchasing requirements.
- Serviced, cleaned and supplied restrooms.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported irregularities such as fire and safety hazards to maintenance.
- Permitted entry with escort for approved persons into secure locations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Responded quickly to emergency situations to assess and deflect issues.
Instructional Assistant
Hampton City Schools
01.2020 - 12.2021
- Provided support to help students with special needs learn and grow
- Collated classroom materials to help teachers prepare for daily instruction and activities
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Collaborated with teacher to create customized classroom environment integral to students' needs
- Maintained positive attitude and affirmatively communicated with each student
- Oversaw class of students in absence of instructor
- Built and maintained effective communication and relationships with students, teachers, support staff and parents
General Manager
Outer Banks Laser Tag
05.2018 - 01.2020
- Deliver excellent service to ensure high levels of customer satisfaction
- Created and implemented business strategies
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality
- Troubleshot equipment breakdowns and performed preventive maintenance
- Used problem-solving skills to alleviate issues efficiently with minimal supervision
- Reviewed technical documentation to complete equipment maintenance and repair
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Ensure customer satisfaction through personal interaction
- Ensure store compliance with health and safety regulations
- Create work schedules
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Built lasting relationships with clients through consistent delivery of excellent service, leading to increased repeat business and positive word-of-mouth referrals
- Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed
Hostess/Waitress
Dunes Restaurant
08.2017 - 05.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept server areas clean and stocked to increase efficiency while working tables
- Supervised restocking of buffet for breakfast
- Bussed and reset tables to keep dining room and work areas clean
- Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Completed credit payments via card processing systems
- Cultivated warm relationships with regular customers
- Used slow periods to restock supplies, ice, trays and delivery bags
Camp Counselor
Camp Chanco
06.2017 - 08.2017
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Created and implemented safe and fun environment
- Active participation in camp activities
- One-on-one and group interaction with campers
- Supervised groups of children in log cabins for sleepaway camp
- Led groups of children safely through variety of camp activities
- Implemented camp activities fostering physical, social and emotional growth
- Supported children by actively listening and offering encouragement
- Provided clear instruction to activity and program participants to deliver fun and safety
Education
General Studies
Tidewater Community College
Norfolk, VAHigh School Diploma - General Studies
Smithfield High School
09.2012 - 05.2016
Skills
Positive Attitude
undefinedCertification
2022 Annual Refresher and Insider Threat Training
Timeline
2022 Annual Refresher and Insider Threat Training
09-2022
Facility Technician
The Ryan Center
01.2022 - 01.2024
Instructional Assistant
Hampton City Schools
01.2020 - 12.2021
General Manager
Outer Banks Laser Tag
05.2018 - 01.2020
Hostess/Waitress
Dunes Restaurant
08.2017 - 05.2018
Camp Counselor
Camp Chanco
06.2017 - 08.2017
High School Diploma - General Studies
Smithfield High School
09.2012 - 05.2016
General Studies
Tidewater Community College
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