Lesley Bergamesco
Laughlin
Summary
Dynamic Senior Loan Processor at Discover Financial with a proven track record in enhancing customer satisfaction through efficient loan processing and clear communication. Expert in loan processing procedures and adept at identifying and resolving issues proactively, ensuring accuracy and timely approvals in a high-volume environment. Strong attention to detail and collaborative team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Loan Processor
Discover Financial
06.2016 - Current
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Education
Dental Technician
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Loan processing proficiency
- Processing procedures
- Strong attention to detail
- Clear communication
- Adaptability to change
- Decision-making confidence
- Team collaboration strengths
Certification
Previously licensed mortgage loan officer for the state of Arizona
Previously licensed real estate agent in the states of Arizona, New Jersey, Pennsylvania
Timeline
Senior Loan Processor
Discover Financial
06.2016 - Current
Dental Technician
Indiana University, Purdue University Indianapolis
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