Lesley Brown
Quemado,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AAFES Exchange
Dover, DE
01.2021 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Floor Server
Kickapoo Lucky Eagle Casino
Eagle Pass, TX
09.2018 - 03.2019
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
Sales Associate
Footaction
Eagle Pass, TX
01.2018 - 08.2018
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Gymnastics Coach
Awesome Athletics
Eagle Pass, TX
06.2017 - 01.2018
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Created a safe and supportive environment for athletes to practice their skills.
- Communicated with parents regarding children's behavior and progress in class.
- Prepared various warm up activities for each class based on skill level and age.
- Communicated regularly with parents about their child's progress.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04-2022
High School Diploma -
Eagle Pass High School
Eagle Pass, TX05-2017
Master of Science - Psychology
Grand Canyon University
Phoenix, AZSkills
- Paperwork Processing
- Product Knowledge
- Building Rapport
- Active Listening
- Customer Service
- Problem Resolution
References
References available upon request.
Timeline
Customer Service Representative
AAFES Exchange
01.2021 - 06.2021
Floor Server
Kickapoo Lucky Eagle Casino
09.2018 - 03.2019
Sales Associate
Footaction
01.2018 - 08.2018
Gymnastics Coach
Awesome Athletics
06.2017 - 01.2018
Bachelor of Science - Psychology
Grand Canyon University
High School Diploma -
Eagle Pass High School
Master of Science - Psychology
Grand Canyon University
Similar Profiles
Anaya AndersonAnaya Anderson
Sales Associate at Aafes AAFES Exchange ServiceSales Associate at Aafes AAFES Exchange Service
Robelyn WickRobelyn Wick
Sales Associate at AAFES ExchangeSales Associate at AAFES Exchange
Jacqueline MoodyJacqueline Moody
Food Court Manager at AAFES ExchangeFood Court Manager at AAFES Exchange
Nermina HasanagicNermina Hasanagic
Shift Manager at AAFES ExchangeShift Manager at AAFES Exchange
Alexis MosesAlexis Moses
Babysitter at HouseholdBabysitter at Household