Lesley Denison
Nineveh,IN
Summary
Proven crisis manager and adept communicator, excelled as a 911 Dispatcher at Johnson County Government, enhancing situational awareness and decision-making under pressure. Leveraged computer skills and critical thinking to streamline emergency response, significantly improving outcomes. Expert in active listening and data entry, adept at managing high-stress situations to assist callers and responders effectively.
Overview
18
18
years of professional experience
Work History
911 Dispatcher
Johnson County Government
2004.01 - 2022.02
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
Bachelor Of Business - Human Resources Management
Indiana University - Purdue University Indianapolis
Columbus, IN05.2003
Skills
- Works Well Under Pressure
- Active Listening
- Critical Thinking
- Computer Skills
- Decision-Making
- Stress Tolerance
- Data entry proficiency
- Crisis Management
- Emergency Assessment
- Call Routing
Timeline
911 Dispatcher
Johnson County Government
2004.01 - 2022.02
Bachelor Of Business - Human Resources Management
Indiana University - Purdue University Indianapolis
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