Lesley Fuerte
Temecula,CA
Summary
Aspiring Product Manager with a background in government case management and youth services, skilled in navigating complex systems, analyzing user needs, and communicating across diverse teams. Bilingual, detail-oriented, and passionate about building solutions that make a real difference. Seeking to bring a user-first mindset and strong collaboration skills to product management.
Overview
8
8
years of professional experience
Work History
Claim Specialist
Social Security Administration
Hemet, USA
07.2020 - 04.2025
- Conducted in-depth interviews to assess user needs and determine eligibility for federal benefit programs, ensuring accurate and timely outcomes
- Interpreted and applied complex policies while balancing efficiency, empathy, and confidentiality
- Collaborated with internal departments and external agencies to resolve issues and ensure client satisfaction
- Managed a high volume of sensitive cases, demonstrating attention to detail and strong organizational skills
Youth Care Counselor
Plan-It-Life
Riverside, USA
03.2019 - 09.2019
- Partnered with counselors, families, and staff to support at-risk youth through crisis and behavioral interventions
- Maintained detailed logs and incident reports, using data to track progress and inform care decisions
- Developed strong interpersonal communication skills working in high-pressure, emotionally sensitive environments
Compliance Monitor
Escondido Education COMPACT
Escondido, USA
06.2018 - 12.2018
- Led weekly check-ins with court-involved students, documenting insights and collaborating with families and administrators
- Conducted interviews and supported student reintegration through structured reporting and restorative justice programs
- Practiced outcome-driven decision-making to support at-risk youth and reduce recidivism
Mobile Expert
T-Mobile
Menifee, USA
06.2017 - 09.2018
- Educated guests on service plans and technical details to ensure strong product understanding
- Applied consultative sales techniques to meet customer needs and drive sales
- Maintained high standards of customer service in a fast-paced environment
Education
Certified Paralegal -
California State University San Marcos (CSUSM)
12.2020
B.A. - Criminology and Justice Studies, Sociology
California State University San Marcos (CSUSM)
05.2019
Skills
- Product strategy
- Interview techniques
- Data interpretation
- Documentation skills
- Bilingual (English and Spanish)
- Collaboration in Teams
Timeline
Claim Specialist
Social Security Administration
07.2020 - 04.2025
Youth Care Counselor
Plan-It-Life
03.2019 - 09.2019
Compliance Monitor
Escondido Education COMPACT
06.2018 - 12.2018
Mobile Expert
T-Mobile
06.2017 - 09.2018
Certified Paralegal -
California State University San Marcos (CSUSM)
B.A. - Criminology and Justice Studies, Sociology
California State University San Marcos (CSUSM)