Tamayah Mcmillon
Irving
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the ideal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Claim Specialist
General Dynamics
07.2023 - 12.2023
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Streamlined the claims process by developing standardized document templates, improving overall efficiency and consistency.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
Customer Service Specialist
Fibrebond
02.2023 - 07.2023
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Repaired damaged items using different chemicals and tools.
- Continually sought to reduce costs, accelerate throughput time, minimize work in process and improve quality.
- Reviewed time sheets and work orders.
- Engaged with customers and subcontractors and provided timelines for project completion.
- Produced smooth finishes by removing imperfections before and after applying coats.
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
Customer Service Resolution Specialist
Whataburger
08.2022 - 02.2023
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Operated register to process payments and collect cash payment for order totals.
- Prepared registers for opening/ closing shift with management while maintaining high level of customer service.
- Handled high-pressure situations calmly while remaining focused on providing exceptional support to both internal colleagues and external clients.
Service Specialist
Apple Care
04.2022 - 08.2022
- Resolved service and technical problems for customers by asking clear and specific questions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Utilized IOS diagnostic tools to identify and solve variety of technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
Leasing Associate
Trinity Apartments
08.2021 - 02.2022
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Customer Service Representative
Regal Cinemas
06.2018 - 06.2020
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Handled emergency situations to maintain safety of staff and customers.
- Secured theater at end of each shift to prevent theft of theater items.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Prepared reports on daily activities and sales to provide management with relevant information.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Education
Associate of Science - Physical Therapist Assistant
Southern University At Shreveport
Shreveport, LA05.2025
High School Diploma -
Airline High School
Bossier City, LA05.2019
Skills
- Administrative Support
- Support End-Users
- Resolve Technical Problems
- Customer Queries and Response
- Call Answering and Routing
- Appropriate Finishing Products
- Product Assembly and Disassembly
- Microsoft Excel
- Typing Proficiency
- Team Development
- Managing Multiple Tasks
- Multitasking
Timeline
Claim Specialist
General Dynamics
07.2023 - 12.2023
Customer Service Specialist
Fibrebond
02.2023 - 07.2023
Customer Service Resolution Specialist
Whataburger
08.2022 - 02.2023
Service Specialist
Apple Care
04.2022 - 08.2022
Leasing Associate
Trinity Apartments
08.2021 - 02.2022
Customer Service Representative
Regal Cinemas
06.2018 - 06.2020
Associate of Science - Physical Therapist Assistant
Southern University At Shreveport
High School Diploma -
Airline High School
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