LESLEY MATA
Lakeland,FL
Summary
Demonstrated ability to streamline processes, ensuring high-quality patient care and improved operational efficiency.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Lakeland Regional Health
02.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Patient Transporter
Lakeland Regional Health
06.2021 - 02.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Financial Services Agent
GC Services
08.2020 - 12.2020
- Enhanced staff performance through ongoing training initiatives focused on improving product knowledge customer service skills.
- Maintained up-to-date knowledge of industry developments and regulatory changes to provide informed guidance to clients.
- Streamlined financial processes for more efficient operations, resulting in reduced costs and improved profitability.
- Coordinated with external partners such as tax professionals, attorneys, and insurance agents to provide comprehensive services for clients'' needs.
Education
Associate of Arts - Sonography
Polk State College
Winter Haven, FL06-2028
High School Diploma -
Summerlin Academy
Bartow, FL05-2020
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Lakeland Regional Health
02.2023 - Current
Patient Transporter
Lakeland Regional Health
06.2021 - 02.2023
Financial Services Agent
GC Services
08.2020 - 12.2020
Associate of Arts - Sonography
Polk State College
High School Diploma -
Summerlin Academy
Similar Profiles
Yenia PascualYenia Pascual
Certified Nursing Assistant at Lakeland Regional Health Medical CenterCertified Nursing Assistant at Lakeland Regional Health Medical Center
Lindsay FryarLindsay Fryar
Patient Care Technician at Lakeland Regional Health Medical CenterPatient Care Technician at Lakeland Regional Health Medical Center
Marlene AcevedoMarlene Acevedo
Registered Nurse at Lakeland Regional HealthRegistered Nurse at Lakeland Regional Health