Lesley Plott
St. Augustine,Florida
Summary
Expert in driving business growth through strategic planning and operational efficiency, consistently maintaining high standards of service and client satisfaction.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
23
23
years of professional experience
Work History
Owner/Operator of Cleaning Service
Epiphany Homekeeping
St. Augustine, Florida
06.2006 - Current
- Contacted existing and prospective clients to increase new and repeat business.
- Resolved customer complaints in timely manner while maintaining professionalism.
- Established positive relationships with clients.
- Oversaw financial activities, including budgeting, forecasting, and reporting.
- Developed and implemented business strategies to achieve company goals, regulations, and industry standards.
- Managed daily operations to ensure smooth workflow.
- Set fees or credit terms for services based on forecasts or customer demand.
- Continue to maintain close relationships with past customers and family.
- Set many hours aside to help those unable to afford cleaning services or those of terminal illness.
- Maintained successful business for 19 years.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Established clear expectations and objectives for team members and helped each achieve goals.
Loss Prevention Specialist
Home Depot
St. Augustine, Florida
01.2003 - 03.2006
- Coordinated with other departments to address inventory shrinkage and implement preventive measures.
- Conducted exit interviews with terminated employees to assess potential risks or areas for improvement in loss prevention efforts.
- Organized routine store inspections to assess compliance with loss prevention upper management.
- Worked with local law enforcement in transporting shoplifters and attended trials/ hearings for said shoplifting event.
- Worked alongside store management to ensure employees' compliance with standardized rules of engagement.
- Achieved the highest female-led apprehensions in the district.
Education
Bachelor of Arts - Fashion Design/ Marketing Minor
Ball State University
Muncie, INAcademy of law enforcement training and certification curriculum - Law Enforcement
St Johns River State Col
Palatka, FloridaSkills
- Customer service excellence
- Housekeeping efficiency
- Detail orientation
- Organizational abilities
- Effective time management
- Analytical problem-solving
Timeline
Owner/Operator of Cleaning Service
Epiphany Homekeeping
06.2006 - Current
Loss Prevention Specialist
Home Depot
01.2003 - 03.2006
Bachelor of Arts - Fashion Design/ Marketing Minor
Ball State University
Academy of law enforcement training and certification curriculum - Law Enforcement
St Johns River State Col