Lesley Smith
Chesterfield,VA
Summary
I am a detail-oriented professional with over 20 years of experience in behavioral health office management. I offer expertise in working directly with the public, dealing with extremely sensitive information, crisis intervention, regulatory compliance, and organizational skills. With demonstrated proficiency in team coordination and problem- solving in fast paced environments, I am adaptable to changing needs and reliable.
Overview
16
16
years of professional experience
Work History
Behavioral Health Office Manager
Family Behavioral Health Associates, LLC
Midlothian, Va
01.2010 - Current
- Work closely with students and families when they are in crisis to assist with their homebound instruction set up as needed.
- Streamline office operations to enhance workflow efficiency and improve team productivity.
- Implement new filing system that improved document retrieval speed and accuracy.
- Coordinate scheduling for clinical staff to optimize appointment management and resource allocation.
- Train administrative staff on software tools, enhancing overall team performance and service delivery.
- Develop office policies that ensured compliance with regulatory standards and best practices in behavioral health.
- Led initiatives to improve patient intake processes, increasing satisfaction and reducing wait times significantly.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Ensure that document handling and processing is done in a timely manner, reducing turnaround time for client inquiries and requests.
Education
Bachelor of Science - Mass Communications
Virginia Commonwealth University
Richmond, Va12-2001
Skills
- Office Management
- Crisis Intervention
- Organizational Skills
- HIPAA Compliance
- Data Entry
- Clear Oral/Written communication
- Scheduling and Calendar Management
- Document Management
- Inventory Control
- Conflict management
- Compliance monitoring
- Policy development
Timeline
Behavioral Health Office Manager
Family Behavioral Health Associates, LLC
01.2010 - Current
Bachelor of Science - Mass Communications
Virginia Commonwealth University