Lesley Wagner
Scottsdale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales
The Connor Group
05.2023 - 08.2023
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Branch Banker
PNC Bank
09.2020 - 05.2023
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Investigated and resolved account issues by offering applicable options to customers.
Client Relationship Consultant
US Bank
09.2018 - 09.2020
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Investigated and resolved account issues by offering applicable options to customers.
Store Manager
At The Beach
08.2014 - 09.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Social Work
Colorado State University
Fort Collins, CO12.2017
Skills
- Product Knowledge
- Appointment Scheduling
- Complaint Resolution
- Paperwork Processing
- Customer Service
- Products and Services Knowledge
- Sales Techniques
- Business Processes and Procedures
- Relationship Building
- Background Check Process
Timeline
Sales
The Connor Group
05.2023 - 08.2023
Branch Banker
PNC Bank
09.2020 - 05.2023
Client Relationship Consultant
US Bank
09.2018 - 09.2020
Store Manager
At The Beach
08.2014 - 09.2018
Bachelor of Arts - Social Work
Colorado State University
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