Lesley Zavala
Lincoln Park
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Camino Real. Proven ability to engage guests and manage cash transactions accurately, contributing to seamless operations during peak hours. Recognized for maintaining a professional appearance and training new hires to uphold restaurant standards.
Overview
7
7
years of professional experience
Work History
Server
Camino Real
02.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked alongside team to maintain smooth operations in high-demand periods.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Lincoln Park High School
Lincoln Park, MI05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Menu memorization
- Team collaboration
Accomplishments
Ive accomplished so much working at el Camino and other restaurants I’ve worked at before. I started off always with a great and positive attitude but I just knew this was something I love to do. I started engaging with the customers there treating them like family. My manager pointed out the fact that I increased customer satisfaction scores by 20% I’ve always had the ability to lead my team members, I’ve always made it easier for us to collaborate effectively and I’m constantly motivating my team.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Camino Real
02.2018 - Current
Lincoln Park High School
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