LesleyAnn Cortez
Bakersfield,CA
Summary
Experienced bartender and waitress with over 5 years in high-volume establishments. Skilled in delivering exceptional customer service, crafting diverse beverages, and managing multiple tasks efficiently. Strong communicator with a focus on creating a welcoming atmosphere and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress
Bootleggers Restaurant
Bakersfield, CA
08.2020 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender/Server
Firehouse Bar and Grill
Bakersfield, CA
01.2016 - 11.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
Associates - Respiratory Therapy
San Joaquin Valley College
Bakersfield, CA10.2024
Skills
- Mixology: proficient in crafting a wide range of cocktails with precision and creativity, ensuring an exceptional and memorable experience for customers
- Speed and efficiency: demonstrated ability to handle high-volume environments while maintaining a focus on accuracy and quality service, ensuring customer satisfaction
- Problem solving: Quick thinking and adept at resolving customer concerns or issues, ensuring a positive and enjoyable experience for all patrons
- Customer focus: dedicated to delivering excellent customer service, ensuring guests feel valued and have a positive dining experience
- Menu knowledge: thorough understanding of the menu including ingredients and preparation methods, enabling effective communication with customers and suggestive selling
- Time management: efficient in handling multiple tables and tasks simultaneously, prioritizing orders and ensuring timely delivery of food and beverages
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Waitress
Bootleggers Restaurant
08.2020 - 10.2020
Bartender/Server
Firehouse Bar and Grill
01.2016 - 11.2016
Associates - Respiratory Therapy
San Joaquin Valley College
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