Leslia Hicela Ortez Maltez
Elkridge,MD
Summary
Dynamic Customer Service Manager at Square Pizza of Elkridge with proven expertise in conflict resolution and team leadership. Skilled in project management and real-time interpretation, I successfully enhanced customer satisfaction and streamlined operations, fostering a collaborative environment that empowered staff and improved service delivery.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Square Pizza of Elkridge
Elkridge , Maryland
09.2019 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated and authenticated returns, exchanges and voids.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Spanish Interpreter
Echo Translating Services
Baltimore , MD
08.2024 - Current
- Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
- Provided real-time interpretation services for emergency responders during incidents involving Spanish-speaking individuals.
- Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
President of ALPFA Student Chapter
Howard Community College
Columbia , MD
07.2023 - Current
- Led the establishment and growth of the ALPFA chapter at HCC, serving as the founding president.
- Developed and executed strategic initiatives to promote leadership, professional development, and networking opportunities for students.
- Organized and facilitated workshops, speaker events career development programs, in collaboration with industry professionals and ALPFA Baltimore.
Event Coordinator
Ambiciones
Columbia
01.2023 - Current
- Planned organize and executed events, promoting leaders professional development, and cultural empowerment for students.
- Managed events logistics, including venue selection, scheduling budgeting, and marketing efforts to maximize attendance and engagement.
- Developed and implemented promotional strategies, leveraging social media, email campaigns, and campus outreach.
Education
Associate in Business Administration - Business Administration
Howard Community College
Columbia, MD12-2024
Associate of Arts in General Studies -
Howard Community College
Columbia, MDSkills
- Customer service
- Project management
- Event coordination
- Financial Analysis
- Real-time interpretation
- Strategic planning
- Team building and leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Spanish Interpreter
Echo Translating Services
08.2024 - Current
President of ALPFA Student Chapter
Howard Community College
07.2023 - Current
Event Coordinator
Ambiciones
01.2023 - Current
Customer Service Manager
Square Pizza of Elkridge
09.2019 - Current
Associate in Business Administration - Business Administration
Howard Community College
Associate of Arts in General Studies -
Howard Community College
Similar Profiles
Keyvon ThomasKeyvon Thomas
Dishwasher/Sever at Emmys Square PizzaDishwasher/Sever at Emmys Square Pizza
Jake ButlerJake Butler
Assistant Golf Professional at Elkridge ClubAssistant Golf Professional at Elkridge Club
Kaliya LeffewKaliya Leffew
Waitress at Enzos New York Square PizzaWaitress at Enzos New York Square Pizza