Leslie Aguilera
Opa-locka
Summary
Results-driven Manager experienced in fostering productive working relationships and enhancing team performance. Achieved operational efficiency through strategic planning and a strong commitment to employee engagement. Focused on driving organizational improvements and exceeding business objectives in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Operation Manager RX
CVS Pharmacy
Miami Beach
11.2014 - Current
- Supervised daily operations to ensure smooth pharmacy workflow.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Trained and mentored staff on customer service best practices.
- Coordinated schedules to optimize staffing and meet customer demand.
- Ensured compliance with health regulations and company policies consistently.
- Resolved customer inquiries and issues promptly to maintain satisfaction.
- Collaborated with team members to improve service delivery standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached and trained team members to improve job performance and service quality.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies that enhanced customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Capitán Roberto Rodríguez
Santa Clara , VCSkills
- Inventory management
- Vendor negotiation
- Compliance adherence
- Performance metrics
- Customer relationship management (CRM)
- Customer satisfaction
- Workforce management
- Strategy development
- Decision-making
- Staff training
- Effective communication
- Conflict resolution
- Relationship building
- Safety procedures
- Workforce management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Operation Manager RX
CVS Pharmacy
11.2014 - Current
Capitán Roberto Rodríguez