Leslie Alvarado
Tampa,FL
Summary
IT professional with hands-on experience in technical support, troubleshooting, and cybersecurity best practices. Strong background in financial services, risk assessment, and fraud prevention, now leveraging CompTIA Security+, Network+, and A+ certifications to transition into IT. Adept at system administration, networking, and security best practices with a passion for bridging finance and technology. Proven ability to analyze, diagnose, and resolve technical issues while ensuring seamless IT operations. Committed to continuous learning and adapting to new technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consumer Loan Underwriter | Security Sub-Committee Contributor
Auto Club Trust / AAA
03.2017 - 04.2025
- Assisted with IT security access management and software infrastructure updates, ensuring compliance with industry regulations
- Conducted credit risk analysis and fraud detection, identifying fraudulent applications and saving the company an estimated $500K+ annually
- Trained teams on loan processing software and security protocols, reducing processing errors by 40%
IT Technician
Freelance IT Technician
01.2024 - Current
- Provided technical support for over 50+ home users, troubleshooting OS installation, hardware diagnostics, and networking issues
- Rebuilt and optimized computers, increasing system performance by 30% through memory upgrades and software tuning
- Installed and configured printers, security software, and home networks, ensuring 99% uptime and improved security configurations
Personal Banker
Achieva Credit Union
07.2016 - 03.2017
- Led initiatives to streamline banking technology, improving operational efficiency and reducing transaction times by 20%
- Ranked top performer in monthly sales and digital banking solutions, achieving 120% of sales targets
Licensed Financial Service Representative
Regions Bank
06.2015 - 06.2016
- Educated 100+ customers on secure digital banking practices, enhancing cybersecurity awareness and reducing fraud incidents
- Trained branch staff on security best practices for handling customer transactions securely, reducing unauthorized transactions by 15%
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT03-2026
Associate of Science - Computer Network Administration
Webster College
Tampa, FL05-2004
Skills
- Windows 10/11
- Linux
- MacOS
- TCP/IP
- VPN
- DNS
- DHCP
- Firewalls
- Risk assessment
- Access control
- Vulnerability management
- Active Directory
- Microsoft 365
- ServiceNow
- VMware
- SCCM
- Hardware/software issues
- Remote desktop support
- Incident response fundamentals
- Log analysis
- SOC monitoring
- Desktop technical support
- Network troubleshooting
- Remote support
- Help desk operations
- IT asset management
- Network security
- Information security
Certification
- ISC2 SSCP, 09/01/24
- Linux Essentials, 12/01/23
- ITIL v4, 11/01/22
- CompTIA Security+, 2023
- CompTIA Network+, 2023
- CompTIA A+, 2023
Timeline
IT Technician
Freelance IT Technician
01.2024 - Current
Consumer Loan Underwriter | Security Sub-Committee Contributor
Auto Club Trust / AAA
03.2017 - 04.2025
Personal Banker
Achieva Credit Union
07.2016 - 03.2017
Licensed Financial Service Representative
Regions Bank
06.2015 - 06.2016
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Associate of Science - Computer Network Administration
Webster College
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