Leslie Alvarez
Austin,TX
Summary
Motivated Dental receptionist with experience handling all front desk responsibilities including treatment coordinating. Committed to supporting the ultimate patient experience by ensuring smooth and accurate financial transactions, easy scheduling and ongoing support.
Overview
3
3
years of professional experience
Work History
Dental Treatment Coordinator
Planet Dental
Austin, TX
12.2024 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
Dental Receptionist
Planet Dental
04.2024 - Current
- Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
- Assist patients with applications for Financing (i.e Care Credit, Cherry, etc).
- Verifying insurances Medicaid, CHIP and PPO policies.
- Daily reconciliations.
- Effectively manage all front desk tasks and procedures to ensure proper workflow.
- Demonstrate positive work ethic and a commitment to working collaboratively with office staff.
Dental Receptionist
Access Dental
05.2023 - 04.2024
- Effectively manage all front desk tasks and procedures to ensure proper workflow.
- Act as a liaison between dentists, hygienists, and patients.
- Discuss treatment plans with patients and scheduled appointments accordingly.
- Calmly handle heavy phone and waiting room volumes.
- Demonstrate positive work ethic and a commitment to working collaboratively with office staff.
Cashier
HEB
07.2022 - 05.2023
- Provided exceptional customer service by greeting and assisting customers in a friendly professional manner.
- Operate cash register and handle transactions accurately.
Education
High School - undefined
Kipp High School
Austin, TxSkills
- Multitasking
- Detail orientated
- Customer Service
- Communication
- Problem-solving
- Time management
- Teamwork
- Marketing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Treatment Coordinator
Planet Dental
12.2024 - Current
Dental Receptionist
Planet Dental
04.2024 - Current
Dental Receptionist
Access Dental
05.2023 - 04.2024
Cashier
HEB
07.2022 - 05.2023
High School - undefined
Kipp High School