Leslie Angel
Hayward,CA
Summary
- Hardworking Advocate working diligently on behalf of customers to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Perform bookkeeping duties that include preparation of bank deposits, reconciliation of daily/weekly accounts, manage cash logs and process cash refunds.
Overview
5
5
years of professional experience
Work History
Target Service Advocate/Cash Office Assistant
Target
10.2018 - Current
- Greeted each customer and solved all issues and complaints via face-to-face.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Met customer service goals and exceeded customer expectations.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained the accurate control of the cash handling operations within the store.
- Completed financial reports, providing insight into performance, operations and cash flow.
Internship Student
Dr Annadurai
11.2018 - 06.2019
- Sorted, organized, and maintained files.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Collected histories, vitals, and current complaints via patient interviews.
- Scheduled appointments and tests to coordinate patient care.
- Communicated with patients and families to answer questions and provide reassurance.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Welcomed patients and inquired about wellbeing since last treatment.
Education
Bachelor of Arts - Heath Science; Concentration in Public Health
California State University - East Bay
Hayward, CA05.2023
High School Diploma -
James Logan High School
Union City, CA07.2019
Skills
- Social Perceptiveness
- Efficient Service
- Decision-Making Skill
- Service Delivery
- Complex Problem-Solving
- Team Contribution
- Customer Service and Assistance
- Medical Histories and Vital Statistics
- Physician Support
- Exam Room Preparation
- Patient Escorting
- Office Equipment Usage
- Cash Handling Expertise
- Record Keeping
- Dependability
- Financial Records and Reporting
Languages
Spanish
Native or Bilingual
Timeline
Internship Student
Dr Annadurai
11.2018 - 06.2019
Target Service Advocate/Cash Office Assistant
Target
10.2018 - Current
Bachelor of Arts - Heath Science; Concentration in Public Health
California State University - East Bay
High School Diploma -
James Logan High School