Leslie Arf
River Falls
Summary
Experienced customer service professional with strong interpersonal skills, fostering positive relationships and enhancing client satisfaction. Highly organized and driven, dedicated to contributing effectively to company success. Thrives in collaborative team environments, valuing the insights and contributions of colleagues. Embraces change and consistently seeks new challenges for personal and professional growth.
Overview
4
4
years of professional experience
Work History
Issue Resolution Specialist and Assist Line Rep
Dean Health Plan
07.2024 - Current
Benefits and Eligibility Specialist
Smartcare
01.2023 - 07.2023
Biller/Patient registration
Spooner Health Insurance
01.2022 - 12.2022
- Responsibilities: Researching claims issues. Reaching out to members and providers to provide resolutions. Assisting peers with Customer Services issues.
Education
Bachelors Degree -
UW-River Falls
01.1998
Skills
- Customer engagement
- Background in insurance industry
- Clear communication
- Effective problem resolution
Timeline
Issue Resolution Specialist and Assist Line Rep
Dean Health Plan
07.2024 - Current
Benefits and Eligibility Specialist
Smartcare
01.2023 - 07.2023
Biller/Patient registration
Spooner Health Insurance
01.2022 - 12.2022
Bachelors Degree -
UW-River Falls
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