Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leslie Avila

Summary

To acquire a position as a Bilingual office specialist in a professional environment that will advance personal growth.

Overview

12
12
years of professional experience

Work History

Dental Claims Administrator

Sunlife Financial
02.2024 - Current
  • Provide dental information and assistance to members and providers in a fast paced call center environment.
  • Resolve customer requests, questions and concerns while focusing on customer satisfaction.
  • Prepare and distribute reports for internal claims department, members and providers by email, fax and mail.


Lead Front Desk Coordinator

Sunny Dental
02.2016 - 11.2023
  • Greeting and welcoming patient's to the practice in a courteous manner.
  • Scheduling and confirming appointments for new and existing patients.
  • Preparing patient charts and daily schedules.
  • Updating patient records and documents via Eaglesoft.
  • Verifying insurance for Medicaid, CHIP and PPO
  • Verifying method of payments and collecting payments as needed.
  • Proactively follow up on missed appointments to maintain multiple dentist and hygiene schedules daily.
  • Processed claims and pre-estimates
  • Presented and accepted treatment plans for patients
  • Claim status and A/R reports
  • Other General duties as needed.


Front Desk Coordinator

Children's 1st Dental & Surgery Center
04.2015 - 02.2016
  • Register patients quickly and accurately; Verify insurance coverage
  • Communicate with referring offices to request imaging or referrals
  • Answering multi-line phones
  • Review treatment plans with Guardians
  • Collect payments for services
  • Schedule appointments by NPO/enter demographics into Open Dental.

Front Desk Coordinator

Advantage Dentists-Pasadena
02.2012 - 09.2014
  • Responsible for greeting patients, scheduling appointments, filing, faxing and e-mail management
  • Verifying insurance benefits (PPO, DHMO, Medicaid, CHIPS)
  • Telephone call management and triage to ensure minimal waiting time for callers
  • Enter patient demographics via eagle soft software
  • Creating and presenting treatment plans
  • Collection of payments
  • Posting EOB'S Follow up Billing and Collections
  • General front office duties as needed.

Education

Medical Insurance Billing and coding Program, Diploma -

Everest Institute
01.2010

General Studies, Diploma -

Sam Rayburn High School
01.2008

Skills

  • Customer Communication
  • Claims Processing
  • Microsoft Office
  • Customer Service
  • Insurance Verification
  • Appointment Scheduling
  • Patient confidentiality
  • Insurance Claims
  • Team Collaboration
  • HIPAA Awareness Training Certification

References

References upon request

Timeline

Dental Claims Administrator

Sunlife Financial
02.2024 - Current

Lead Front Desk Coordinator

Sunny Dental
02.2016 - 11.2023

Front Desk Coordinator

Children's 1st Dental & Surgery Center
04.2015 - 02.2016

Front Desk Coordinator

Advantage Dentists-Pasadena
02.2012 - 09.2014

Medical Insurance Billing and coding Program, Diploma -

Everest Institute

General Studies, Diploma -

Sam Rayburn High School

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Leslie Avila