Leslie Avila
Summary
To acquire a position as a Bilingual office specialist in a professional environment that will advance personal growth.
Overview
12
12
years of professional experience
Work History
Dental Claims Administrator
Sunlife Financial
Remote
02.2024 - Current
- Provide dental information and assistance to members and providers in a fast paced call center environment.
- Resolve customer requests, questions and concerns while focusing on customer satisfaction.
- Prepare and distribute reports for internal claims department, members and providers by email, fax and mail.
Lead Front Desk Coordinator
Sunny Dental
Houston, TX
02.2016 - 11.2023
- Greeting and welcoming patient's to the practice in a courteous manner.
- Scheduling and confirming appointments for new and existing patients.
- Preparing patient charts and daily schedules.
- Updating patient records and documents via Eaglesoft.
- Verifying insurance for Medicaid, CHIP and PPO
- Verifying method of payments and collecting payments as needed.
- Proactively follow up on missed appointments to maintain multiple dentist and hygiene schedules daily.
- Processed claims and pre-estimates
- Presented and accepted treatment plans for patients
- Claim status and A/R reports
- Other General duties as needed.
Front Desk Coordinator
Children's 1st Dental & Surgery Center
Houston
04.2015 - 02.2016
- Register patients quickly and accurately; Verify insurance coverage
- Communicate with referring offices to request imaging or referrals
- Answering multi-line phones
- Review treatment plans with Guardians
- Collect payments for services
- Schedule appointments by NPO/enter demographics into Open Dental.
Front Desk Coordinator
Advantage Dentists-Pasadena
Houston, TX
02.2012 - 09.2014
- Responsible for greeting patients, scheduling appointments, filing, faxing and e-mail management
- Verifying insurance benefits (PPO, DHMO, Medicaid, CHIPS)
- Telephone call management and triage to ensure minimal waiting time for callers
- Enter patient demographics via eagle soft software
- Creating and presenting treatment plans
- Collection of payments
- Posting EOB'S Follow up Billing and Collections
- General front office duties as needed.
Education
Medical Insurance Billing and coding Program, Diploma -
Everest Institute
01.2010
General Studies, Diploma -
Sam Rayburn High School
01.2008
Skills
- Customer Communication
- Claims Processing
- Microsoft Office
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Insurance Claims
- Team Collaboration
- HIPAA Awareness Training Certification
References
References upon request
Timeline
Dental Claims Administrator
Sunlife Financial
02.2024 - Current
Lead Front Desk Coordinator
Sunny Dental
02.2016 - 11.2023
Front Desk Coordinator
Children's 1st Dental & Surgery Center
04.2015 - 02.2016
Front Desk Coordinator
Advantage Dentists-Pasadena
02.2012 - 09.2014
Medical Insurance Billing and coding Program, Diploma -
Everest Institute
General Studies, Diploma -
Sam Rayburn High School